---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable intent to action workflow from triggers

# Enable intent to action workflow from triggers {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable and configure intent to action workflow to invoke this agentic workflow from triggers.

## Before you begin

Role required: sn_notif_agents.notification_ai_admin  
Important:  
If intent to action has been enabled from Inbound email actions then do not enable intent to action from triggers.

## Procedure

1. Navigate to All, in the search filter, enter <kbd class="ph userinput">sys_flow_email_trigger</kbd>.
2. Select the filter icon to search based on Sys ID.
3. Enter <kbd class="ph userinput">e856ae0bff24f210359bffffffffff07</kbd> as the Sys ID and select the Run button.
4. Open the record, select the Active check box to activate.  
   Note:  
   In the Email Triggers table, for Stop condition evaluation when the trigger is set to true, it prevents the system from evaluating trigger conditions after this one. If you want trigger conditions after this, select true and set it to false.
5. **Optional:** Run the flow on an incoming email.
   1. Navigate to AllProcess AutomationWorkflow Studio.
   2. Select the Flows data pill filter
   3. Search and open the Trigger Intent to Action flow.
   4. Select the Edit button to edit the trigger.
   5. Select Inbound Email trigger and set the desired email conditions that need to be met to run the flow.
   6. Select Activate.  
      For more information, see [Edit a flow](https://www.servicenow.com/docs/access?context=flow-edit&version=australia&pubname=australia-build-workflows&ft:locale=en-US), [Test a flow](https://www.servicenow.com/docs/access?context=flow-test&version=australia&pubname=australia-build-workflows&ft:locale=en-US), and [Activate a flow](https://www.servicenow.com/docs/access?context=flow-activate&version=australia&pubname=australia-build-workflows&ft:locale=en-US).
   {#trigger-intent-to-action__substeps_pv5_wfy_mhc}

## What to do next

[Create email intents](https://servicenow-prod.fluidtopics.net/dpPSSpFQyOILxaYBBQfgVQ "Create and define an email intent for analyzing and identifying the primary purpose for an inbound email. Understanding the email's intent helps guide the tone, context, and call-to-action for effective responses.")

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