---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Request a clone

# Request a clone {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Request a clone to copy data from a production instance to a non-production instance or to copy data between non-production instances.

## Before you begin

Role required: clone_admin  
Note:  
Configure a clone profile. See [Create a custom clone profile](https://servicenow-prod.fluidtopics.net/rnQ1YeOjlgHOauiy23AyuQ "Clone profiles act as reusable clone templates to establish consistent clone outcomes. Clone profiles enable you to set up exclusions, preservers, and cleanup scripts for specific clone scenarios.").

For self-hosted customer instances that use an Oracle database, see [https://support.servicenow.com/kb?id=kb_article_view\&sysparm_article=KB0563847](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0563847).

## About this task

The ServiceNow AI Platform uses data from the most recent, daily backup of the source instance when cloning. Backups that are used for cloning are a maximum of 36 hours old. The initial preparation begins, including
selecting the latest backup to use, only at the date and time processing is scheduled to start.

## Procedure

1. Navigate to AllClone Admin ConsoleRequest Clone.
2. On the form, fill in the fields.  
   {#t_StartAClone__table_ujp_cdf_gxb__entry__2}

   | Field | Description |
   |-|-|
   | Source instance | The original database where data is copied from. |
   | Target instance | The new location where the data is copied to. Note: You can add an instance or select an existing instance without leaving the page. |
   | Clone Profile | Apply a clone profile that you created previously. All exclusions, preservers, and scripts you added to the profile are applied to the clone request. If clone profile is left empty the system will pull in all available preservers, exclusions and cleanup scripts Note: If default is checked on the clone profile, the clone request loads this profile every time you open the clone request page. |
   | Lock settings at the time of clone request | If you use a clone profile, this option locks the settings and options at the time of the clone request. Any subsequent changes to the clone profile, regardless of when the clone runs, don't affect the clone request. |
   | Clone Scheduled Start time | The start time to begin cloning your instance. See [Schedule recurring clones](https://servicenow-prod.fluidtopics.net/E_pzE4V_WxegU5ngXVxLig "Schedule recurring clones to keep your cloned instances up to date."). Note: You may schedule multiple clones to the same target instance as long as they are scheduled at least five days apart. If two clone requests for the same target fall within a five day window, the system will return an error to prevent overlap. If a time you need is unavailable, check for any scheduled maintenance, upgrades, or existing clone requests affecting the relevant instances. |
   | * Email updates about this clone * External email address {#t_StartAClone__ul_qg5_jfw_sgc} | The email or emails to be notified of the clone process and clone completion. |
   [Table 1. Clone request form]

   {#t_StartAClone__table_ujp_cdf_gxb} {#t_StartAClone__step_pq5_rsf_cgc}
{#t_StartAClone__step_pq5_rsf_cgc}
3. Select the hyperlinked number under each item in the definitions section to review your exclusions, preservers, and cleanup scripts.
4. Select the options to configure for your clone.  
   Note:  
   For information on all available options see [Clone options](https://servicenow-prod.fluidtopics.net/ayvU7rqInTXy5IBwHRo_iA "A reference topic that contains various configurations for your data when requesting a clone."). For information on general guidelines to expedite your clone request see [General guidelines for optimizing your clone duration](https://servicenow-prod.fluidtopics.net/lbgwzygPgcumo6~0m8AbNA "A reference topic that includes general guidelines to optimize your clone duration when requesting a clone.").
5. Select Continue.
6. Review your clone request summary and select Confirm and Submit Clone Request.

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