---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Prevent numbering gaps

# Prevent numbering gaps {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By default, numbers are generated every time a new record is created.

## Before you begin

Role required: admin

## About this task

When records are created but not saved, a gap in the numbering is created. You can prevent these numbering gaps by generating numbers only when records are saved.

## Procedure

1. Navigate to AllSystem PropertiesSystem.
2. Set the property Assign a task number only upon insert (prevents unused numbers), glide.itil.assign.number.on.insert, to true.  
   Note:  
   If an insert is aborted, it still consumes a new task number, leading to gaps in the sequence.
3. Click Save.
{#t_PreventNumberingGaps__steps_uns_j5w_rt}

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