---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create a normal value

# Create a normal value {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A normal value is a simplified, generic value for a field that replaces all the
possible variants of that value that exist in the database.

## Before you begin

Role required: admin or normalizer

## About this task

Normal values should be clear and unambiguous.

After the platform runs the data job, the Pending Values related list on the Data normalization jobs form is populated with all the unique values for the field in the database. Examine the values in the
list and decide which normalizing method is best for the existing data. For example, define an alias for a small pool of values and a rule for a large pool of
values..

## Procedure

1. Navigate to AllField NormalizationNormalizations.
2. Open the appropriate normalization record.
3. Click the Normal Values related list.
4. Click New.
5. In the Normal Value form, create normal values for the variants in the Pending Values related list.  
   Pending values are used to replace the variants configured as aliases.

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