---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create an attribute value or action for a push message

# Create an attribute value or action for a push message {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Attribute values are associated with push messages to provide a way for the message
to include certain types of information in the push notification.

## Before you begin

Complete the following:

1. [Activate push notifications](https://servicenow-prod.fluidtopics.net/GByFoNQ07CFmgWQIIukjkg "Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated.")
2. ( iOS only) [Upload a push certificate to your instance](https://servicenow-prod.fluidtopics.net/ezD~5vJzpje50RjtlaISyA "Upload a push certificate to your instance so that you can use it later to connect your iOS device to the push notification system.")
3. [Create a push application record for your custom app](https://servicenow-prod.fluidtopics.net/c~uMHAjxsddW4k4YYO1WTg "Register your customized mobile application with your instance to receive push notifications for the application.")
4. [Create push message content](https://servicenow-prod.fluidtopics.net/9_heqCOcC63xlK6Z8NHYZA "Push message content specifies additional JSON content in the push notification payload that is sent to the push provider.")
5. [Create a push message attribute definition](https://servicenow-prod.fluidtopics.net/pw0zDCnOledjxdL5H4DM4Q "Push message attribute definitions allow you to create reusable properties for push message content specification.")
{#t_CreateAPushMessageAttributeValue__ol_a5d_cpb_sjb}

Role required: admin or push_admin  
Note:  
This process describes configuration used in the ServiceNow mobile app. Push Notification configuration for the current ServiceNow mobile UI can be found at [Mobile push
notifications](https://www.servicenow.com/docs/access?context=sg-mobile-push-notifications&version=australia&pubname=australia-mobile&ft:locale=en-US)

## About this task

These push message attribute values override values that you set in an [attribute definition](https://servicenow-prod.fluidtopics.net/pw0zDCnOledjxdL5H4DM4Q "Push message attribute definitions allow you to create reusable properties for push message content specification.") on the Push Content form.

## Procedure

1. Navigate to AllSystem NotificationPushPush Messages.
2. Select a message.
3. In the Push Message Attribute Values related list, click New.
4. Fill out the fields on the form (see table).
5. Click Submit.  
   {#t_CreateAPushMessageAttributeValue__table_wdd_2rs_ks__entry__2}

   | Field | Description |
   |-|-|
   | Attribute | Select a [push message attribute definition](https://servicenow-prod.fluidtopics.net/pw0zDCnOledjxdL5H4DM4Q "Push message attribute definitions allow you to create reusable properties for push message content specification."). |
   | Value/Action | Enter the value for the attribute or select the push action. This field changes to Value or Action depending on the type of attribute you select in the Attribute field. |
   [Table 1. Push Message Attribute Values form fields]

   {#t_CreateAPushMessageAttributeValue__table_wdd_2rs_ks}
{#t_CreateAPushMessageAttributeValue__steps_u4m_cwl_ss}

## What to do next

(Optional) [Create a push action](https://servicenow-prod.fluidtopics.net/qjxboBGJSwTPETJh1jNNqQ "A push action is a server-side script that runs when the instance receives a response to an actionable push message.") to perform an action on the instance.

*[\>]: and then