---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure attachment icons

# Configure attachment icons {#ariaid-title1}

Release version: Australia  
Updated July 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the icon that appears beside an attachment of a particular file type.

## Before you begin

Role required: admin

## Procedure

1. Determine the path of the image file or upload a new image.  
   To view the images available for attachment icons, navigate to
   https://\<instance-name\>.service-now.com/image_picker.do in your browser. Hover over the
   icons to see their paths in the tooltips.

   You can also store your own icons and use them as attachment icons. See
   [Storing images in the database](https://www.servicenow.com/docs/access?context=c_StoringImagesInTheDatabase&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
2. Navigate to System UIAttachment Icon Rules.
3. Open an existing rule or select New to create a new rule.
4. Enter the rule details.

   | Field | Description |
   | Select icon by | Select MIME Type or File Extension. Note: If a file type has an icon specified by MIME Type and a different icon specified by File Extension, the MIME Type icon takes precedence. |
   | MIME type | If Select icon by is MIME Type, enter the MIME type and subtype to associate with the icon, separated by a slash (example: <kbd class="ph userinput">application/pdf</kbd>). |
   | File extension | If Select icon by is FIle Extension, enter the file extension to associate with the icon beginning with the period (example: <kbd class="ph userinput">.pdf</kbd>). |
   | Icon | Enter the path to the icon image file (example: images/icons/attach_pdf.gifx) |
   |-|-|

   {#t_ConfiguringAttachmentIcons__choicetable_py2_kyw_t1b}
5. Click Submit or Update.

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