---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure suggested text for journal fields

# Configure suggested text for journal fields {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure the suggested text options for journal fields, such as work notes
or the activity stream. Suggested text options for journal fields are unavailable in Core UI.

## Before you begin

Role required: personalize_responses

## Procedure

1. Select and hold (or right-click) the field label and select Configure Responses.
2. Select New.
3. Enter a label, or brief description, for the option.
4. Enter the complete text in Response text.
5. Select Save.