---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Credentials error

# Credentials error {#register-target-instance-1__troubleshooting-title}

Release version: Australia  
Updated August 31, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Troubleshoot a credentials error that occurs while registering a target instance.

## Condition

The credentials for the target instance are incorrect preventing the target instance from being registered.  

## Cause

Starting with Australia Patch 5, clone requests can redirect authentication requests to a single sign-on identity provider. This applies when both the source and target instances are on Australia Patch 5 or later.

For instances on earlier releases, the target instance credentials must exist in the `sys_user` table. The credentials can be a user record or part of a Lightweight Directory Access Protocol (LDAP)
integration.

## Remedy

* Provide credentials for the target instance for a user with the admin role.
* If using OAuth authentication, verify that the OAuth configuration is correct and that the OAuth provider is accessible from both instances.
{#register-target-instance-1__ul_pld_lly_5gc}