---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Redirecting email to instance POP3

# Redirecting email to the instance POP3 account {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure other mailboxes to forward email to the instance's POP3 account.
By default, the POP Reader scheduled job checks for new email every
two minutes. It connects to the mail server and account specified in email properties. The
POP Reader downloads any email waiting on the mail server and creates
email.read events. After the instance processes the events, the
inbound email actions run.

The POP Reader shows the number of emails processed during the
reader's last run. The message shows the number of emails the reader processed or `0
processed` if no emails were available. The reader resets the status each time it
runs.

It is not possible to specify more than one POP3 account for an instance, but you can
forward other mailboxes to the designated POP3 account. This script can be added to the
Create Incident inbound email action to differentiate the content based on the original
recipient, and then set an <var class="keyword varname">assignment_group</var> value.

There can be multiple active POP3 accounts with different email addresses but only one
instance POP3 account.

    if(email.direct.indexOf('facilities@anycorp.com')>-1)
    current.assignment_group.setDisplayValue('Facilities Management');