--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Push notification setup with a custom push application for ServiceNow mobile apps # Push notification setup with a custom push application for ServiceNow mobile apps {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Push Notification Setup with a Custom Push Application for ServiceNow Mobile Apps This guide outlines the process for configuring a custom push application for ServiceNow mobile apps, which involves collaboration between a push admin and a system administrator. It is essential for organizations using their own mobile applications to properly set up push notifications to enhance user engagement. Show full answer Show less ## Key Features * **Push Admin Role:** Assign the pushadmin role to the mobile app developer for configuration tasks. * **Push Application Record:** Register your custom mobile application to enable push notifications. * **Push Message Content:** Create JSON payloads that determine the appearance and interaction of push notifications. * **Attribute Definitions:** Define reusable properties for push message content to streamline notifications. * **Push Actions:** Implement server-side scripts that respond to user interactions with actionable push messages. ## Key Outcomes After setting up the custom push application and notifications, users will receive tailored push notifications on their devices following initial login. This setup allows for effective communication and engagement through customized messaging, enhancing the overall user experience with the ServiceNow mobile app. ## Next Steps Utilize the Push Installation API to opt users in for receiving push notifications, ensuring they are informed and engaged with relevant updates. If you are using your own custom mobile or push application, you must configure your app for use and set up the push contents. Setting up a push notification infrastructure that uses a custom push app involves a push admin (also called push app developer or mobile app developer) and system administrator. When push admins create a customized push app, they also configure the app, its push message content (payload generators), and optional attributes, such as push action scripts. The admin creates and updates the push notifications for the custom push app. After users install the custom push app and initially log in to their instance from their mobile device, the system automatically creates a device (channel) for the custom app. Note: These instructions are intended for users who develop their own customized push application. You do not need to configure the ServiceNow mobile push application. This process describes configuration used in the ServiceNow mobile app. Push Notification configuration for the current ServiceNow mobile UI can be found at [Mobile push notifications](https://www.servicenow.com/docs/access?context=sg-mobile-push-notifications&version=australia&pubname=australia-mobile&ft:locale=en-US) Figure 1. Push notification setup tasks for a custom push app ## Before you begin {#r_PushNotificationSetupCustom__section_ymt_gz1_sjb} Complete the steps in [Activate push notifications](https://servicenow-prod.fluidtopics.net/GByFoNQ07CFmgWQIIukjkg "Several plugins must be activated to use push notifications. If you have the Mobile UI (com.glide.ui.m) plugin active, push notification plugins are automatically activated."). Assign the push_admin role to your organization's mobile app developer. ## What to do --- push admin Configure push notifications for your custom push app. This process differs for iOS and Android devices. 1. (iOS only) [Upload a push certificate to your instance](https://servicenow-prod.fluidtopics.net/ezD~5vJzpje50RjtlaISyA "Upload a push certificate to your instance so that you can use it later to connect your iOS device to the push notification system.") Upload a push certificate to your instance so that you can use it later to connect your iOS device to the push notification system. 2. [Create a push application record for your custom app](https://servicenow-prod.fluidtopics.net/c~uMHAjxsddW4k4YYO1WTg "Register your customized mobile application with your instance to receive push notifications for the application.") Register your customized mobile application with your instance to receive push notifications for the application. The instance uses this push application record to identify the device + push application combination necessary to determine a push notification recipient. 3. [Create push message content](https://servicenow-prod.fluidtopics.net/9_heqCOcC63xlK6Z8NHYZA "Push message content specifies additional JSON content in the push notification payload that is sent to the push provider.") Create a JSON content payload for different types of push notifications. The content determines how a push notification appears on the push application, and whether the user can send a message in response to the push notification. The push admin can create attribute definitions that specify a default push action script or string, for use in the push message content. 4. (Optional) [Create a push message attribute definition](https://servicenow-prod.fluidtopics.net/pw0zDCnOledjxdL5H4DM4Q "Push message attribute definitions allow you to create reusable properties for push message content specification.") Push message attribute definitions allow you to create reusable properties for push message content specification. 5. (Optional) [Create an attribute value or action for a push message](https://servicenow-prod.fluidtopics.net/YL9NYKtVDB4dsys3p43mqw "Attribute values are associated with push messages to provide a way for the message to include certain types of information in the push notification.") You can create attribute values that override the default attribute definitions used in the push message content. 6. (Optional) [Create a push action](https://servicenow-prod.fluidtopics.net/qjxboBGJSwTPETJh1jNNqQ "A push action is a server-side script that runs when the instance receives a response to an actionable push message.") A push action is a server-side script that runs when the instance receives a response to an actionable push message. {#r_PushNotificationSetupCustom__ol_jbv_ggb_sjb} ## What to do --- admin {#r_PushNotificationSetupCustom__section_kqv_bzw_l1b} Create the push messages and push notifications: The administrator [creates the push messages](https://servicenow-prod.fluidtopics.net/S2CLHIF4MaNFyaym4ccPYg "Before you create a push notification, create the push message with the actual message content for the notification."), [sets up push notifications](https://servicenow-prod.fluidtopics.net/aQEaTB3Cc2ZyfpLgXT9J~Q "Email administrators can create a notification that specifically sends a push notification.") for the custom push app, and if desired, the content. ## Next steps {#r_PushNotificationSetupCustom__section_uzf_gcd_k1b} Use the Push Installation API to opt users in to receive push notifications. For more information, see [Push Installation API](https://www.servicenow.com/docs/access?context=pushinstallation-api&version=australia&pubname=australia-api-reference&ft:locale=en-US).