---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Personal corporate mailbox

# Personal corporate mailbox {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enables sales agents to integrate their personal corporate mail boxes to send and receive emails.

A personal corporate user mailbox refers to an individual employee's official email account provided by their organization (for example, user@company.com). This mailbox is used for business communication and is uniquely associated with
a single user, unlike shared or departmental mailboxes. It can be integrated with enterprise systems to support workflows around sending and receiving email notifications.
* **[Set up personal corporate mailbox](https://servicenow-prod.fluidtopics.net/F7TUqxByhs5vYAr7fShYPA)**   
  Set up your personal corporate mailboxes with ServiceNow platform.
* **[Configure templates for personal corporate mailboxes](https://servicenow-prod.fluidtopics.net/ESKjJRo8fni20C8vWRarlg)**   
  Configure personal corporate mailboxes in the ServiceNow platform to enable users and agents to send and receive emails.
* **[Integrate personal corporate mailbox for receiving emails](https://servicenow-prod.fluidtopics.net/S~BYd7D0YS0QVjkxnUFP3A)**   
  Integrate your personal corporate mail boxes with ServiceNow to receive emails in your personal corporate mailbox.