---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Opt out of a product

# Opt out of the ServiceNow Store products {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Opt out of the required product available on ServiceNow Store by navigating
to the ServiceNow Products module.

## Before you begin

Note:  
Legacy Application Manager is being deprecated. Starting with Australia patch 1, Legacy Application Manager is no longer available and bookmarks will redirect to the new Application Manager experience.

A known issue affects the use of bookmarks to access the Legacy Application Manager before Australia patch 1. For details about possible issues with accessing the Legacy Application Manager, see the [Deprecated Classic App Manager URL usage causes issues on instances running ZP5 / YP10 and above \[KB2804238\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2804238) article in the Now Support knowledge base.

A new Application Manager experience is available. The new experience simplifies the process of managing your licensed applications by consolidating them in one convenient location, displaying all
applications, plugins, installed applications, and available updates. For more information, see [Application Manager](https://servicenow-prod.fluidtopics.net/jzoo2p7WgzWfuwJOegskwA "Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.").

* Opted in product
* Role required: admin
{#optout-products__ul_ovx_rb3_cmb}

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsServiceNow Products.  
   ServiceNow products that are available on ServiceNow Store are displayed. The products are organized based on the product family they are part of.
2. To opt out of the ServiceNow products:
   1. Click the required product tile.
   2. Click Opt-out.
   3. Enter your Now Support credentials.
   4. Click Opt-out.
   {#optout-products__substeps_mxs_z13_cmb}

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