---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Notification agent and agentic workflows in Notifications

# Notification agent and agentic workflows in Notifications {#ariaid-title1}

Release version: Australia  
Updated August 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Notification agent and agentic workflows in Notifications

The Notification agent and agentic workflows in ServiceNow enable automation for processing inbound emails and managing email notifications, templates, and layouts.
These tools leverage artificial intelligence (AI) and machine learning to enhance notification management in your ServiceNow environment.
Show full answer Show less  

## Key Features

* **Automated Inbound Email Processing:** Use the Notification agent to automate how inbound emails are processed, improving efficiency and responsiveness.
* **Agentic Workflows for Notifications:** Create and modify email notifications, templates, and layouts through AI-driven workflows that streamline customization and management.
* **AI Integration:** Employ AI agents and workflows within Notifications to leverage machine learning for improved automation and predictive capabilities.

## Important Considerations

* **AI Limitations:** As AI outputs are based on data patterns and are rapidly evolving, they may not always be accurate or appropriate. Customers should rigorously test and evaluate AI-generated outputs and maintain human oversight, especially in critical domains such as healthcare, finance, legal, and security.
* **Data Processing:** Data from your ServiceNow instance is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) and handled according to ServiceNow's internal policies and compliance standards.
* **Data Collection:** Inputs, outputs, edits, chat transcripts, and email information are collected to improve ServiceNow's AI products. Customers have the option to opt out of future data collection as described in the Now Assist documentation.
* **Compliance:** Use of these AI capabilities is subject to ServiceNow's AI Acceptable Use Policy, which customers must agree to and follow.

## Practical Benefits for ServiceNow Customers

By utilizing the Notification agent and agentic workflows, ServiceNow customers can automate and enhance their email notification processes, reducing manual effort and improving communication accuracy. The integration of AI supports smarter, more adaptive workflows, enabling faster response times and easier management of notification content. However, customers must ensure appropriate evaluation and oversight to maintain data integrity and compliance.  
Use the Notification agent and agentic workflows to automate inbound emails processing and to create and modify email notifications, templates, and layouts.

## Get started {#now-assist-notifications__cf-app-landing-get-started}

|-|-|
| [ExploreExplore AI agents and agentic workflows in Notifications](https://servicenow-prod.fluidtopics.net/QVxnP7JccEk2U1IMotSM0g "Automates inbound email processing and enables the creation and modification of email notifications, templates, and layouts.") | [Use agentic workflowUse agentic workflows for Notifications](https://servicenow-prod.fluidtopics.net/x8DMG6Hb4M7ux62CNc9kBA "Use email agentic workflow to intelligently analyze inbound emails, extract information, perform necessary actions, and draft responses.") |
[ ]

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## Troubleshoot and get help {#now-assist-notifications__section_nht_hgl_5yb}

* [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support.](https://support.servicenow.com/now?draw=case)
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## AI limitations {#now-assist-notifications__section_rpl_ysg_ggc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-notifications__p_kv2_nfg_h1c}

## Data processing {#now-assist-notifications__section_spl_ysg_ggc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-notifications__p_lv2_nfg_h1c}

## Data collection {#now-assist-notifications__section_tpl_ysg_ggc}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect case information (for chat summarization, resolution notes generation, knowledge generation, call summarization), chat transcripts (for chat recommendation),
and email information (for email response). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).