---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Make a notification mandatory

# Make a notification mandatory for provider framework {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable admins to mark specific notifications as mandatory that their users cannot turn off.

## Before you begin

Role required: admin

When you make a notification mandatory, the toggle button for that notification is read only in the user notification preferences, preventing the user from unsubscribing or disabling that notification.

## Procedure

1. Navigate to AllSystem NotificationProviderNotifications.
2. Select and open the notification.
3. Configure the form and add the Mandatory field.  
   Note:  
   This field does not display by default.
   1. Select the context menu icon ![]() and select ConfigureForm Layout.
   2. Select the Mandatory field and the order in which you want the field to appear.
   3. Select Save.
   {#make-notification-mandatory-provider__substeps_qcw_3mv_4dc}
4. Select the Mandatory check box.  
   Note:  
   To honor auto opt-in capability over mandatory notifications, add the property glide.notification.provider.mandatory.honor_auto_opt_in and set it to <kbd class="ph userinput">true</kbd>.

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