---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Inbound email

# Inbound email {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Save time from responding to emails manually when you configure your instance to send replies, create incidents, or update records automatically in response to inbound emails.

## Get started {#inbound-email-landing__section_lk5_pfr_bzb}

|-|-|-|
| [ExploreExplore automated system responses to inbound email](https://servicenow-prod.fluidtopics.net/LSMwC0eYz4unna3qAFBf8A "Learn about inbound emails.") | [ConfigureConfigure a processing order for inbound email actions](https://servicenow-prod.fluidtopics.net/_do77_5XmAohGAzVEs~EVQ "Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.") | [ActionsRun Inbound actions by comparing the inbound email type and inbound action conditions](https://servicenow-prod.fluidtopics.net/Ehnq51BAtLX7HIubkHIzfQ "Define an inbound email action and processing to script how the system responds to an inbound email.") |
| [UseProcess inbound email actions](https://servicenow-prod.fluidtopics.net/tch33AzguMnoc2IF4VM~XA "Create inbound email actions and reprocess received emails.") | [References and ExamplesSee examples for inbound email actions, inbound events integration and details about email objects, email matching, user impersonation and redirecting emails](https://servicenow-prod.fluidtopics.net/5dIIAEtmjLNSQp~5kCTbyw "Email object variables, user impersonations and inbound actions and examples for processing inbound email actions.") |   |
[ ]

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## Troubleshoot and get help {#inbound-email-landing__section_rk5_pfr_bzb}

* [Troubleshooting Notification emails](https://servicenow-prod.fluidtopics.net/D_yFPyVFKtPooU6ZggERxg "Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.")
* Ask or answer questions in the [Platform](https://community.servicenow.com/community/service-automation-platform) community
* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#inbound-email-landing__ul_sk5_pfr_bzb}