---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Outbound email

# Outbound email {#ariaid-title1}

Release version: Australia  
Updated December 5, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Outbound email

Outbound email accounts in ServiceNow enable you to send emails from your instance by configuring and managing email accounts and properties.
This functionality is essential for automated notifications, communications, and integrations requiring email delivery.
Show full answer Show less  

## Accounts

Accounts define the connection details used to process outbound emails. You can view existing accounts or create new ones by providing key information:

* **Name:** The account identifier.
* **Type:** Select either POP3 or IMAP.
* **Authentication:** Mandatory method used to authenticate the account.
* **Server:** Fully qualified domain name (FQDN) of the mail server node (mandatory for on-premises installations).
* **Username and Password:** Credentials for account creation (both mandatory).
* **Connection Security:** Options include None, STARTTLS (upgrades to secure), or SSL/TLS (recommended for best security).
* **Port:** TCP port for the connection.
* **Active:** Checkbox to activate the account.
* **Enable Debug Logging:** Creates logs of raw data exchanged with the email server for troubleshooting, accessible via System Logs.

You can export account configurations in various formats (Excel, CSV, JSON, PDF) and choose to download or email the export.

## Properties

Manage outbound email behaviors and debugging through configurable properties:

* Enable or disable sending emails.
* Include timezone information in outgoing emails.
* Add visible watermarks to outbound emails.
* Retry sending emails on unknown SMTP error codes.
* Enable internationalization support for email addresses.
* Set the email address for sending test emails.
* Configure the number of journal entries included in email notifications.
* Define roles authorized to view emails in the Activity formatter.

Changes to properties must be saved to take effect, with an option to undo recent unsaved changes, restoring the last saved settings.  
Use outbound email accounts to send emails.

## Accounts {#ia-outbound-email-il__section_tbn_flk_nhc}

Use Accounts to process the outbound emails. On selecting Accounts under Outbound email, a list of existing accounts shows up. Select Add an account to create a new account.

{#ia-outbound-email-il__table_scf_btj_nhc__entry__2}

| Field | Description |
|-|-|
| Name | Name of the account |
| Type | States the type of account. It can either be POP3 or IMAP. |
| Authentication | States the authentication method of the account Note: Authentication is a mandatory field |
| Server | Remote server to which this account connects. To activate a server for an on-premises installation, enter the full address (FQDN) of the node (for example, <kbd class="ph userinput">node.customerdomain</kbd>). Note: Server is a mandatory field |
| Username | Username used to create the account Note: Username is a mandatory field |
| Password | Password used to set up the account Note: Password is a mandatory field |
| Connection Security | Type of secure connection. Choose a setting: * None: No secure protocol is used. * STARTTLS: Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. * SSL/TLS: Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Warning: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS. {#ia-outbound-email-il__ul_zzs_t34_qhc} |
| Port | Connection TCP port. |
| Active | Optional checkbox to create an active account |
| Enable Debug Logging | Option to create node logs for the raw data that is exchanged with the email server. You can review the node logs by navigating to System LogsUtilitiesNode Log File Browser. |
[ ]

{#ia-outbound-email-il__table_scf_btj_nhc}

Select Export to export the accounts on to an Excel, CSV, JSON or PDF. You can then select the delivery type either through download or email.

## Properties {#ia-outbound-email-il__section_wkc_glk_nhc}

Manage the behavior of outgoing emails with Properties.

* Outbound sending and delivery options: You can either enable or disable the following options:
  * Enable sending emails
  * Include timezone in the email
  * Include visible watermark in the outbound emails
  * Retry sending email on unknown SMTP error codes
  * Enable internationalization of email address
  {#ia-outbound-email-il__ul_f3s_1zk_nhc}
* Outbound debugging and access: You can configure the following:
  * Email address to be used to send all test emails
  * Number of journal entries to be included in email notifications
  * Roles that can view email in the Activity formatter
  {#ia-outbound-email-il__ul_vwz_drk_nhc}
{#ia-outbound-email-il__ul_isp_nqk_nhc}  
Note:  
Select Save to save the recent property settings. You can also undo the most recent change by selecting Undo. By selecting Undo, the values are reverted back to the most recent saved values.

See [Outbound email configuration](https://servicenow-prod.fluidtopics.net/bv0fJhcFJU0KUWWDeL7slw "The Outbound Email Configuration section of the Email Properties page contains properties for sending email.") for more information.

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