---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Knowledge management

# Knowledge management {#ariaid-title1}

Release version: Australia  
Updated March 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure a self-service platform for users to store, share and manage content.
Implement the following steps to complete the configuration:

1. Set up a knowledge base: Configure the knowledge base to define where articles are stored, how content is structured, and who can access it. Select Set up to start setting up the Knowledge base.
2. Review the flows: Define and configure workflows for article creation, review, approval, and publication, including approval stages and reviewer assignments. Select Review to start reviewing the flow.
3. Article templates: Predefined forms provide a consistent content structure by enabling authors to create articles using standard fields such as Problem and Solution. Select Review to start reviewing the article templates.
4. Add knowledge base articles: Create and manage knowledge articles to continuously enhance the self-service knowledge base. Select Import articles to start importing the knowledge base articles.
{#ia-knowledge-mgmt__ol_tk1_nzp_s3c}

See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) for more information.