--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Explore # Explore ServiceNow Otto for Setup {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Setup ServiceNow Otto for Setup streamlines the installation, configuration, and deployment of ServiceNow products by automating setup tasks, applying best practices, tracking progress, and packaging changes for production. It offers a guided, end-to-end approach that reduces manual effort and improves deployment efficiency. This application is available to users with Foundation SKUs for ITSM, CBS, ITOM, Employee Slate, and ESM, as well as Pro+ SKUs for Simplified ITSM, ITOM, and HRSD. It also supports tiered SKUs (Advanced and Prime) for ITOM, Simplified IT Service Management, HAM, and CBS, including entitlement-driven workflows. Show full answer Show less ## Key Features * **Automated Installation:** Automatically installs ServiceNow Otto for Setup along with selected applications and plugins, especially for new ServiceNow customers on supported non-production instances. * **Installation Status Tracking:** Admin Home dashboard shows clear installation status with three states---Installation in progress, Ready to configure, and Ready to install---helping users easily track and manage setup progress. * **User Interface:** Provides a visually clear, modular UI designed for focused task management and intuitive interactions, reducing navigation and speeding task completion. * **Customization and Entitlements:** Supports customization according to user entitlements, ensuring that setup activities align with role permissions. ## User Roles The primary role in ServiceNow Otto for Setup is the **admin**, responsible for assigning product family-specific roles to users and managing setup activities. Admins also handle uploading update set batch files and configuring product modules. ## Benefits for ServiceNow Customers * Simplifies and accelerates application setup and configuration with automated processes. * Centralizes setup tasks in one interface, improving control and efficiency. * Reduces manual errors and effort by applying recommended default configurations during installation. * Offers entitlement-based customization to fit organizational roles and needs. ## Next Steps To further leverage ServiceNow Otto for Setup, customers should explore administration guides, product module configuration details, and best practices for managing update sets. These resources provide practical instructions to maximize the benefits of automated setup and deployment workflows. ServiceNow Otto for Setup simplifies installing, configuring, and deploying ServiceNow products by automating setup, applying best practices, tracking progress, and packaging changes for production. ## ServiceNow Otto for Setup overview {#ia-explore__section_zfc_crk_fdc} ServiceNow Otto for Setup offers a guided approach for installing, configuring, and deploying ServiceNow products. It streamlines the end‑to‑end setup by automating installation tasks, applying recommended configurations, monitoring setup progress, and preparing changes for production, making deployments more efficient and less manual. This application is available to all users with Foundation SKUs for ITSM, CBS, ITOM, Employee Slate and ESM, and Pro+ SKUs for Simplified ITSM, ITOM and HRSD. Note: ServiceNow Otto for Setup supports tiered SKUs (Advanced and Prime) for ITOM, Simplified IT Service Management, HAM and CBS, including entitlement-driven flows and experiences. Installing ServiceNow Otto for Setup is the first step to experience automatic product installations and implementation of default configurations on your ServiceNow instance. Note: You can install the ServiceNow Otto for Setup application either directly from the [ServiceNow store](https://store.servicenow.com/store/app/9d063fc34704cf10f43984f8736d43b5) or from the prompt on the Admin Home page. Zero touch install automatically installs ServiceNow Otto for Setup along with selected applications and plugins for net new ServiceNow customers in supported non‑production instances, displays installation status, and enables users to begin configuration without manual setup. A contextual banner appears during initial onboarding to help you get started and you can dismiss it when you no longer need it. Admin Home displays the installation status for each product to clearly indicate readiness and required action. Each product shows one of three states to help you understand the current state and determine the next step at a glance. * Installation in progress: Indicates when the system is preparing the product in the background * Ready to configure: Indicates when installation is complete and you can start the setup process * Ready to install: when the product is not yet installed or installation did not complete successfully {#ia-explore__ul_fdj_43y_ljc} The ServiceNow Otto for Setup capability helps you with the following: * Automatic installation of the required products and implementation of default configurations. * Visually clear and modular UI for focused task management. * Provides an intuitive and critical tools interaction. * Ensures maintaining control with minimal effort by significantly improving task completion speed through centralized access and reduced navigation steps. * Supports customizations as per user entitlements. {#ia-explore__ul_svx_ylh_k3c} ## ServiceNow Otto for Setup users {#ia-explore__section_kbs_pkd_qjb} ServiceNow Otto for Setup has the following roles.{#ia-explore__table_ph5_fns_xjb__entry__2} | Users | Description | |-|-| | admin | The admin role helps you assign product family specific roles to users | [ ] {#ia-explore__table_ph5_fns_xjb} See [ServiceNow Otto for Setup personas and role assignments](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2809388) depending on the product family for more information. ## ServiceNow Otto for Setup benefits {#ia-explore__section_b3z_nm2_bbc} {#ia-explore__table_c3z_nm2_bbc__entry__3} | Benefit | Feature | Users | |-|-|-| | Set up an application with ServiceNow Otto for Setup | [Set up an application with ServiceNow Otto for Setup](https://servicenow-prod.fluidtopics.net/~MDneouNGTCuVP6oVxy7kA "Implement the following steps to set up a specific application or plugin with ServiceNow Otto for Setup on your instance.") | admin | | Set up ServiceNow Otto | [Set up ServiceNow Otto with ServiceNow Otto for Setup](https://servicenow-prod.fluidtopics.net/Q4KYq0UkUUpRmrEwVsYRRQ "Implement the following steps to set up ServiceNow Otto with ServiceNow Otto for Setup on your instance.") | admin | | Upload update set batch file | [Manage update set for ServiceNow Otto for Setup](https://servicenow-prod.fluidtopics.net/jHmixcDAkeDnOg_GlzJ60Q "Upload a batch update set to promote validated configuration changes from a non-production instance to production in a single, controlled deployment, ensuring consistency and reducing manual errors.") | admin | | Configure an application with ServiceNow Otto for Setup | [Product modules configuration in ServiceNow Otto for Setup](https://servicenow-prod.fluidtopics.net/mnMyPUzx9K7DkU4teW9wgA "Explore the following information to know more about the configurations of specific product modules.") | admin | | General guidelines for ServiceNow Otto for Setup | [General guidelines](https://servicenow-prod.fluidtopics.net/Vh96f3WMgEAp4Lmhmz0lNw "Practice the following general guidelines for an enhanced ServiceNow Otto for Setup experience.") | admin | [ ] {#ia-explore__table_c3z_nm2_bbc} ## What to explore next {#ia-explore__cf-exploring-parent-links} To learn more about using ServiceNow Otto for Setup, see: * [Administer ServiceNow Otto for Setup](https://servicenow-prod.fluidtopics.net/bwZ9nVBRTfJ7llJTcvNVig "Explore this section to learn more about setting up an application and ServiceNow Otto admin with ServiceNow Otto for Setup.") * [Product modules configuration in ServiceNow Otto for Setup](https://servicenow-prod.fluidtopics.net/mnMyPUzx9K7DkU4teW9wgA "Explore the following information to know more about the configurations of specific product modules.") * [ServiceNow Otto for Setup references](https://servicenow-prod.fluidtopics.net/YZ7M~PBeGrf6CgRlZWd6Fg "The reference topics provide additional information about ServiceNow Otto for Setup.") {#ia-explore__ul_fhy_xfw_sbc}