---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Platform module configuration

# Platform module configuration in ServiceNow Otto for Setup {#ariaid-title1}

Release version: Australia  
Updated March 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Follow through all the console items configuration to configure the Platform module.
Note:  
The Platform module is visible only if the selected product module configures the Platform changes for a particular install.  
Note:  
You must be in Global scope to perform steps marked with the Global scope label.
* **[Branding](https://servicenow-prod.fluidtopics.net/7c7ZRUUed5m3QlNzCuthFg)**   
  Build the theme and experiences to reflect your brand's values.
* **[Localization](https://servicenow-prod.fluidtopics.net/UKezYtxiVQWLx0UL6fc1Nw)**   
  Enable users worldwide to interact in their preferred language and currency through one integrated system
* **[Identity management integrations](https://servicenow-prod.fluidtopics.net/LuTd2tb~lWzGoxrVP__zew)**   
  Manage access and user profile by integrating with Identity providers and LDAP directories.
* **[Inbound email](https://servicenow-prod.fluidtopics.net/_pEPB56CaCETn2OK8TnM~A)**   
  Use the inbound email to receive and process incoming emails from external systems or users.
* **[Outbound email](https://servicenow-prod.fluidtopics.net/UXSFlPdf_q3bvwJ5_2AVoQ)**   
  Use outbound email accounts to send emails.
* **[Operational data](https://servicenow-prod.fluidtopics.net/RtkrGqx3JwGkgcieY4K0xA)**   
  Configure departments, locations, users, groups, and roles to establish the foundation for your ServiceNow implementation.
* **[Groups assignment](https://servicenow-prod.fluidtopics.net/m6QkPzDBQZ7bZZoQ4LBeBw)**   
  Organize users and assign roles using groups.
* **[Roles assignment](https://servicenow-prod.fluidtopics.net/G19BPALGSbLc9zB1hGYA_A)**   
  Specify roles for individuals or groups to provide the access needed.
* **[Assets](https://servicenow-prod.fluidtopics.net/npO30phidyXejdmOyz2kKA)**   
  Configure the hardware and consumables to setup the assets for your ServiceNow implementation.
* **[Knowledge management](https://servicenow-prod.fluidtopics.net/K8wO4Dm8NQMpoyutxA304g)**   
  Configure a self-service platform for users to store, share and manage content.
* **[CMDB](https://servicenow-prod.fluidtopics.net/7B1tygkzfxgUDOlBd0DAOw)**   
  Using the configuration items (CI), monitor the infrastructure and ensure continuous service operations.
* **[AI Search](https://servicenow-prod.fluidtopics.net/~PEqoFJsC__SgZPI25B~7Q)**   
  Configure and maintain the AI-Search engine to experience a modern search experience.
* **[Security Settings](https://servicenow-prod.fluidtopics.net/mDwXJb3kmQI9sB2kfeBsHA)**   
  Configure the security settings to maintain the security of your ServiceNow deployments.