---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# AI Search

# AI Search {#ariaid-title1}

Release version: Australia  
Updated March 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure and maintain the AI-Search engine to experience a modern search experience.

## External sources {#ia-ai-search__section_oct_x1k_s3c}

Connect your external data sources with ServiceNow to enhance self-service capabilities across your organization.  
Warning:  
External Content Connector apps are on different versions and can cause crawl failures. Please update all apps to same version.

See [Webcrawler external content connector predefined web sources](https://servicenow-prod.fluidtopics.net/WNDqrCWoX7kuhp0X~UG88Q "Predefined public web sources are available for the Webcrawler external content connector. Search administrators can run Webcrawler connector crawls to make content from these web sources searchable.") for more information.

## ServiceNow sources {#ia-ai-search__section_p4f_y1k_s3c}

Enable employees to resolve issues themselves by searching internal sources.

See [Create a Microsoft SharePoint Online external content connector](https://servicenow-prod.fluidtopics.net/ciTOdRw8IUAi8h7jFPY28A "Create an external content connector to retrieve searchable content and security principals from your Microsoft SharePoint Online source system.") for more information.
See [AI Search](https://servicenow-prod.fluidtopics.net/dfELsE3ulwl2YQAs4gLoeA "The ServiceNow AI Search application provides a consumer-grade search engine for ServiceNow Service Portal, ServiceNow Now Mobile, and ServiceNow Virtual Agent. Intelligent query features help you quickly find the answers you need.") for more information.