--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Explore # Exploring the ServiceNow Store {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring the ServiceNow Store The ServiceNow Store provides ready-to-use applications, integrations, and products designed to enhance your organization's ServiceNow AI Platform experience. These solutions are prebuilt, pretested, and certified by ServiceNow or trusted partners, ensuring high standards for stability, performance, and data security. The Store facilitates accelerated digital transformation by allowing you to deploy fully functional software without developing or testing new code. Show full answer Show less ## ServiceNow Store Users The Store serves diverse roles within your organization, each leveraging it according to their responsibilities: * **Administrators and developers:** Find, evaluate, share, and procure solutions based on organizational roles. * **Process owners and business owners:** Evaluate and procure apps for departmental needs, including approving paid app procurement. * **Platform architects:** Assess solution alignment with internal guidelines and evaluate impacts on instance stability and performance. * **Solution consultants:** Stay informed about available solutions, helping to find and evaluate options for organizational needs. * **Technical consultants:** Analyze apps technically, prepare demos, and procure trials for demonstrations. * **Instance users:** Provide feedback through reviews on used apps and products. ## ServiceNow Store Workflow The typical process for utilizing the ServiceNow Store includes: * **Finding and evaluating solutions:** Conducted by administrators, developers, process owners, solution consultants, or platform architects to identify apps that improve ServiceNow AI Platform capabilities. * **Procuring apps or trials:** Done by administrators, process owners, developers, or technical consultants to extend production or non-production instances. * **Installing solutions:** Performed by administrators using the Application Manager. * **Updating installed solutions:** Also managed via the Application Manager by administrators to access the latest improvements. * **Leaving reviews:** Any user with experience can provide feedback on the Store listings at any time. ## Practical Benefits for ServiceNow Customers By leveraging the ServiceNow Store, your organization can accelerate deployment of trusted, certified solutions that extend and improve your ServiceNow AI Platform without additional development overhead. The structured procurement and installation workflow ensures proper governance and technical alignment. User roles are clearly defined to optimize collaboration across teams, while the review system supports continuous improvement and informed decision-making. Learn about the ServiceNow Store procurement workflow and how apps, products, and integrations can help your organization enhance the ServiceNow AI Platform experience. ## ServiceNow Store overview {#exploring-servicenow-store__cf-exploring-parent-overview} The ServiceNow Store offers ready-to-use applications, integrations, and products to help you accelerate your digital transformation. These solutions are prebuilt, pretested, and designed to work with the ServiceNow AI Platform, so you can deploy fully functional software without building or testing new code. Each solution is developed and tested by ServiceNow or certified partners. Before being listed in the ServiceNow Store, every solution goes through a rigorous certification process to ensure it meets standards for stability, performance, and data security. ServiceNow Store listings also undergo a content and marketing review to make sure they accurately describe the solution and include information needed to make informed decisions. ## ServiceNow Store users {#exploring-servicenow-store__cf-exploring-parent-users} The following table provides examples of the different types of ServiceNow Store users and how they use the ServiceNow Store: {#exploring-servicenow-store__table_gfs_zsx_tcc__entry__2} | User | Description | |-|-| | Administrators and developers | Find, evaluate, and share solutions. They might also procure solutions based on their organizational roles and responsibilities. | | Process owners, business owners, and similar roles | Find and evaluate solutions for departmental needs. They might also procure apps, or approve the procurement of paid apps, depending on their specific responsibilities. | | Platform architects | Assess whether solutions align with internal guidelines, evaluate requirements and dependencies, and understand potential impacts on instance stability and performance. | | Solution consultants | Stay updated on available solutions. They help find and evaluate options that meet organizational or departmental needs. | | Technical consultants | Understand apps at a technical level, prepare detailed demonstrations of which solutions might fulfill organizational needs, and might procure trials from the ServiceNow Store to use in demonstrations. | | Instance users | Leave feedback on apps, products, and integrations in the form of reviews on the ServiceNow Store. Instance users include anyone who uses their organization's ServiceNow AI Platform instance. | [ ] {#exploring-servicenow-store__table_gfs_zsx_tcc} ## ServiceNow Store workflow {#exploring-servicenow-store__cf-exploring-parent-workflow} The following shows the overall workflow of finding, procuring, and installing solutions from the ServiceNow Store. Figure 1. Procuring and using apps from the ServiceNow Store 1. Find and evaluate solutions on the ServiceNow Store to determine which apps might improve your organization's ServiceNow AI Platform experience. Finding and evaluating solutions might be done by administrators, developers, process owners, solutions consultants, or platform architects. 2. Procure apps or trials from the ServiceNow Store to extend production or non-production instance capabilities. Procurement might be done by administrators, process owners, developers, or technical consultants. 3. Install procured solutions using the Application Manager. Installation must be performed by an administrator. For more information about using the Application Manager, see [Application Manager](https://servicenow-prod.fluidtopics.net/jzoo2p7WgzWfuwJOegskwA "Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance."). 4. Update installed solutions using the Application Manager to take advantage of the latest improvements. Upgrades must be performed by an administrator. For more information about using the Application Manager, see [Application Manager](https://servicenow-prod.fluidtopics.net/jzoo2p7WgzWfuwJOegskwA "Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance."). 5. Leave a review on the ServiceNow Store listing details of any app or product that you have used. Anyone who has experience using a solution can leave a review at any time. {#exploring-servicenow-store__cf-exploring-parent-workflow-ol} ## What to explore next {#exploring-servicenow-store__cf-exploring-parent-links} To learn more about using the ServiceNow Store, see: * [Tracking your ServiceNow Store activity](https://servicenow-prod.fluidtopics.net/D_E4rJd048hTXCd7yiYvMQ "The My Store Activity page lets you view important information related to apps and products that you have purchased, trialed, or requested.") * [Plugins, apps, integrations, and products](https://servicenow-prod.fluidtopics.net/CRqiVuS2NaXR7Ml4_GL8RQ#plugins-apps-products-integrations "Learn the difference between plugins, apps, integrations, and products, and understand the role each plays in the ServiceNow AI Platform.") * [Getting apps and trials from the ServiceNow Store](https://servicenow-prod.fluidtopics.net/cGnUAXVw6ABDj4NIKvO7kQ "Learn more about the different procurement flows for apps from the ServiceNow Store.") * [Reviewing apps](https://servicenow-prod.fluidtopics.net/FEU82UZY0HX4HgHbe9rgoA "Reviewing apps, products, and integrations on the ServiceNow Store lets providers know what's working well and what future updates customers want to see.") * [Getting apps as an on-premise customer](https://servicenow-prod.fluidtopics.net/UKgiewaRZ9QfHqX3Te5Uuw "If you have an on-premise (self-hosted) instance, you can procure apps from the ServiceNow Store. Download encrypted apps and products to install on your instance, or connect your instance to the ServiceNow Store to sync purchases with your instance directly.") * [Using the ServiceNow Store in a regulated environment](https://servicenow-prod.fluidtopics.net/TiCZcKyr3h3Fe~6X4FHd9g "Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.") * [ServiceNow Store reference](https://servicenow-prod.fluidtopics.net/IspC4k9X~QLWXq37HLybFQ "Reference topics provide more information about guest review form fields and types of ServiceNow Store listings.") {#exploring-servicenow-store__ul_kfs_zsx_tcc}