---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore

# Exploring provider notification {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Send notifications directly to recipients via the provider on supported channels. Notifications can be simple messages for review, or actionable messages with buttons that users can select to perform certain actions.

## Provider notification benefits {#exploring-provider-notification__cf-exploring-parent-benefits}

{#exploring-provider-notification__table_s4s_123_jdc__entry__2}

| Benefit | Feature |
|-|-|
| Send notifications directly to recipients via the provider on supported channels. Notifications can be simple messages for review, or actionable messages with buttons that users can select to perform certain actions. | [Provider notification](https://servicenow-prod.fluidtopics.net/W8icdbPi4MJTSHbGxyqM5w "Send notifications directly to recipients via the provider on supported channels. Notifications can be simple messages for review, or actionable messages with buttons that users can select to perform certain actions.") |
| Create a notification in the notification provider framework to send to both sys and non-sys users. | [Create and update a provider notification for all users](https://servicenow-prod.fluidtopics.net/W3LiA42E3fmmQR7bit25GQ "Create a notification in the notification provider framework to send to both sys and non-sys users.") |
| Create and use the default content for a notification that doesn't have a content provider or some of the fields in the content provider are not present. | [Create default content in a provider](https://servicenow-prod.fluidtopics.net/85fH8ECg1nItQ46MLezmNg "Create and use the default content for a notification that doesn't have a content provider or some of the fields in the content provider aren’t present.") |
| Make a notification mandatory to prevent users from turning off or deleting a subscription to a notification. | [Make a notification mandatory for provider framework](https://servicenow-prod.fluidtopics.net/J_3bL8zYA58LNvy7eeB8ew "Enable admins to mark specific notifications as mandatory that their users cannot turn off.") |
| Provide better context and information about users' work by creating custom content for in-product notifications in Next Experience. | [Create custom notifications in Next Experience](https://www.servicenow.com/docs/access?context=create-custom-notifications-next-experience&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) |
| Update and implement a notification action. | [Implementing notification action with a script](https://servicenow-prod.fluidtopics.net/KXY2T8bOAcG_5XcJRcNGBg "Use the Script field in the Notification Action form to update and implement a notification action.") |
| Enable provider notification definitions to accept actions as scriptable action, flow actions, and virtual agent. | [Select provider notification action capabilities](https://servicenow-prod.fluidtopics.net/4Q4lyLZMZMGU46g~OTDatQ "Enable provider notification definitions to accept actions as scriptable action, flow actions, and virtual agent.") |
| Use the Link Actions to Content related list to add actions to the notification content, selection of the provider notification and ordering of actions of an actionable content. | [Add actions to the notification content](https://servicenow-prod.fluidtopics.net/Lz5gde0HqXN7n_kgJ5IViA "Use the Link Actions to Content related list to add actions to the notification content, selection of the provider notification and ordering of actions of an actionable content.") |
[Table 1. Provider notification benefits]

{#exploring-provider-notification__table_s4s_123_jdc}

## What to explore next {#exploring-provider-notification__cf-exploring-parent-links}

To learn more about configuring and using Provider notification, see [Create provider notification](https://servicenow-prod.fluidtopics.net/9Yfz3i2J26rtr3pFyv3teA "Create and update provider notifications, add and implement actions, and customize notifications")
* **[Provider notification](https://servicenow-prod.fluidtopics.net/W8icdbPi4MJTSHbGxyqM5w)**   
  Send notifications directly to recipients via the provider on supported channels. Notifications can be simple messages for review, or actionable messages with buttons that users can select to perform certain actions.