---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore

# Explore AI in Notifications {#ariaid-title1}

Release version: Australia  
Updated August 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Automates inbound email processing and enables the creation and modification of email notifications, templates, and layouts.

## Overview of the Notification agent and agentic workflows in Notifications {#exploring-now-assist-notifications__cf-exploring-parent-overview}

Email Agents help automate the triage of tasks that are created via inbound emails by identifying intent, executing actions, \& drafting appropriate email responses. The Email Agentic Workflow is designed to intelligently
process and respond to various inbound email requests.

## Users {#exploring-now-assist-notifications__cf-exploring-parent-users}

{#exploring-now-assist-notifications__table_xlf_g24_3hc__entry__3}

| User | Role | Description |
|-|-|-|
| Admin | sn_notif_agents.notification_ai_admin | Admins activate, enable, and create intents for email agents. |
[Table 1. Users]

{#exploring-now-assist-notifications__table_xlf_g24_3hc}

## Benefits {#exploring-now-assist-notifications__cf-exploring-parent-benefits}

{#exploring-now-assist-notifications__table_amf_g24_3hc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Automate inbound email processing by intelligently understanding requests, extracting information, performing necessary actions, and drafting responses. | [Use email agentic workflow](https://servicenow-prod.fluidtopics.net/x8DMG6Hb4M7ux62CNc9kBA "Use email agentic workflow to intelligently analyze inbound emails, extract information, perform necessary actions, and draft responses.") | Admin |
| Create and modify email notifications, templates, and layouts through conversation instead of navigating complex forms and scripts. | [Notification agent](https://servicenow-prod.fluidtopics.net/LXbnQFa41Ga4RWddIc~DkA "Use the Notification agent to create and modify email notifications, templates, and layouts through conversation, reducing the need of navigating complex forms and scripts.") | Admin |
[ ]

{#exploring-now-assist-notifications__table_amf_g24_3hc}

## What to explore next {#exploring-now-assist-notifications__cf-exploring-parent-links}

To learn more about configuring and using the Notification agent and agentic workflows with email notifications, see:

* [Configure email agentic workflows in Notifications](https://servicenow-prod.fluidtopics.net/~lUAEX69_u3ZZffkE1cGog "Configure email agentic workflow in Notifications for email agentic workflow.")
* [General guidelines for creating and mapping an intent](https://servicenow-prod.fluidtopics.net/eTG0QSzB16zFVLF4zvzUWg "By following some general guidelines for creating email intents and mapping actions to intents, you can create clear and effective instructions that help maximize the efficiency and effectiveness.")
* [Notification agent](https://servicenow-prod.fluidtopics.net/LXbnQFa41Ga4RWddIc~DkA "Use the Notification agent to create and modify email notifications, templates, and layouts through conversation, reducing the need of navigating complex forms and scripts.")
{#exploring-now-assist-notifications__ul_bmf_g24_3hc}