---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Explore

# Exploring email client {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can use the email client either from a form or the record view in a workspace to send an email directly from any record, such as an incident, change request, or problem record.

## Email client benefits {#exploring-email-client__cf-exploring-parent-benefits}

{#exploring-email-client__table_clt_25h_jdc__entry__2}

| Benefit | Feature |
|-|-|
| Send email directly from any record, such as an incident, change request, or problem record | [Email client](https://servicenow-prod.fluidtopics.net/tEjKUUGTVP1~p8qRDpboEg "Send email directly from any record, such as an incident, change request, or problem record.") |
| Enable the email client for a table so that users can send emails directly from the table record | [Enable the email client for a table](https://servicenow-prod.fluidtopics.net/N78R2gaBOnbrvvGB~_PD2w "Enable the email client for a table so that users can send emails directly from the table record.") |
| Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses | [Email client configurations](https://servicenow-prod.fluidtopics.net/CGYtoTNh_eQbyp~J6Wbatw "Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses.") |
| Give users the option to send an email client message as an SMS text message | [Enable SMS delivery with the email client](https://servicenow-prod.fluidtopics.net/x4TBp293V9PpMbU5SHLjrg "Give users the option to send an email client message as an SMS text message.") |
| Create a different template for each table that uses the email client to pre-populate data for recipients and email content | [Create an email client template](https://servicenow-prod.fluidtopics.net/b2bKdiV~166sdBjKlo2MFw#t_CreateAnEmailClientTemplate "Create a different template for each table that uses the email client to pre-populate data for recipients and email content.") |
| Create and insert predefined content to add in the email client so that users can write emails consistently and efficiently | [Composing emails with quick messages](https://servicenow-prod.fluidtopics.net/W7pXZbWds54YkBmJ~JkLxQ "Insert predefined content into the message body of emails that you send from the email client.") |
| Customize email address internationalization to turn off processing of inbound and outbound emails, disable support for inbound emails or to add email address format for decoding international email addresses | [Email address internationalization](https://servicenow-prod.fluidtopics.net/cMaKY3Ai6VHlpatwnQxw_g "Email address internationalization allows international character support for email addresses for non-English characters when sending and receiving emails. Email addresses can have non American Standard Code for Information Interchange (ASCII) characters.") |
[Table 1. Email client benefits]

{#exploring-email-client__table_clt_25h_jdc}

## What to explore next {#exploring-email-client__cf-exploring-parent-links}

To learn more about configuring and using email client, see:

* [Configure email client](https://servicenow-prod.fluidtopics.net/9qi3AB4H_jA90WSR84ttiw "Enable and configure email client.")
* [Components installed with the email client](https://servicenow-prod.fluidtopics.net/lCdUykz1WhPGvG4CyK9yaQ "Several types of components are installed with activation of the Email Client (com.glide.email_client) and Email Client Template (com.glide.email_client_template) plugins, including tables and user roles and tables.")
* [Reference](https://servicenow-prod.fluidtopics.net/Uzykt_PyFwK9~nALX20pnA "The reference section provides additional information about the email client.")
{#exploring-email-client__ul_dlt_25h_jdc}