---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Experimentation framework

# Experimentation framework {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The experimentation framework enables ServiceNow to test and release new features using A/B testing in order to collect feedback to improve product experiences.

Each experiment includes information about its scope and which feature variants are being tested. Only single customer instances or Gen AI Innovation Program participants have early access to new innovations via the experimentation
framework.

The framework captures only aggregated usage metrics (such as feature usage, performance) to assess the impact of a feature. No personally identifiable information is collected, and all data handling aligns with our standard privacy
and security practices.

You have full transparency and control over your instance's use of the experimentation framework. You can view active experiments by navigating to AllExperimentation FrameworkAll Experiments. You can also choose to opt out of individual experiments or turn off the framework entirely.
* **[Opt out of an individual experiment](https://servicenow-prod.fluidtopics.net/JaSmAjAH6x99tqE9VVV81A)**   
  Opt out of a specific experiment while remaining enrolled in others.
* **[Turn off experimentation framework](https://servicenow-prod.fluidtopics.net/zIdF4WQaHTiLb_sxi5DBEQ)**   
  Turn off experimentation framework to opt out of all current and future experiments.

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