---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Enable intent to action workflow from inbound actions

# Enable intent to action workflow from inbound actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable and configure intent to action workflow to invoke the agentic workflow from inbound actions.

## Before you begin

Role required: sn_notif_agents.notification_ai_admin  
Important:  
If intent to action has been enabled from the Workflow studio flow for Inbound email trigger then do not enable intent to action from inbound actions.

## Procedure

1. Navigate to AllSystem PolicyEmailInbound Actions.
2. Search for Trigger Intent to Action.
3. Select the Active check box to activate the inbound email action.
4. In the Order field, enter the desired order number, the default value mentioned is 999.  
   Note:  
   You can modify the order number to determine the point at which the agentic workflow is invoked.
5. Select Update.

## What to do next

[Create email intents](https://servicenow-prod.fluidtopics.net/dpPSSpFQyOILxaYBBQfgVQ "Create and define an email intent for analyzing and identifying the primary purpose for an inbound email. Understanding the email's intent helps guide the tone, context, and call-to-action for effective responses.")

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