---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Email service

# Email service {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Email Service API provides endpoint to install the Email API on the instance.{#email-service__release-notes-feature-description}  
By default, Email Service only allows admin users to access the [Email API](https://www.servicenow.com/docs/access?context=email-api&version=australia&pubname=australia-api-reference&ft:locale=en-US). Administrators can [grant access to the Email API](https://servicenow-prod.fluidtopics.net/1tAygkHYNPA~6Ufkq0iptw "To grant non-admin users access to the Email API, administrators must create an access control and assign a special role.") by:

1. Adding an access control for creating records in the Email \[sys_email\] table linked to the email_api_send role.
2. Assigning the email_api_send role to the non-admin user.
3. Verifying the non-admin user has read access to the notification target table. For example, an email notification for an incident, requires read access to the Incident table.
{#email-service__ol_bly_xmf_lx}

Non-admin users with the email_api_send role can access the Email API from the [REST API Explorer](https://www.servicenow.com/docs/access?context=use-REST-API-Explorer&version=australia&pubname=australia-api-reference&ft:locale=en-US).{#email-service__email-service-additional-requirements-2}
* **[Create a system address filter](https://servicenow-prod.fluidtopics.net/t6EeGGk16703S_YQwFTToA)**   
  Define how email address filters apply to inbound and outbound email.