--- sourceDocument: Australia ServiceNow AI Platform Administration sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Email client configurations # Email client configurations {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Email Client Configurations Email client configurations are essential for managing the behavior of your email client within ServiceNow. Activated by default through the Email Client plugin, these configurations allow you to set controls for allowable email recipients and addresses tailored to specific contexts, such as Customer Service cases. Show full answer Show less ## Key Features * **Email Client Recipient Qualifiers:** Control the recipients returned in auto-complete for the To, Cc, and Bcc fields, helping to differentiate similar names. * **Email Client From Addresses:** Manage the display of From and Reply-To addresses, allowing for specific or hidden configurations for outgoing emails. * **Email Client Attachment Handling:** Decide whether attachments are sent with the target record or managed through the Email \[sysemail\] record, with visibility into all email attachments via the Email Attachments \[sysemailattachment\] table. * **Email Client Templates:** Create templates to define message content and characteristics, including sender configurations. ## Key Outcomes By utilizing email client configurations, administrators can tailor the email client experience for users, ensuring that emails are sent in a manner that aligns with organizational needs. This results in improved efficiency in communication, clearer recipient identification, and better management of email attachments. Use email client configurations to manage the behavior of your email client. Each configuration consists of different email controls for setting allowable email recipients and email addresses. The Email Client Configuration module is activated by default through the Email Client plugin (com.glide.email_client). ## How email client configurations work {#email-client-configuration__section_gv4_wmd_xfb} Email client configurations determine how your email client behaves, such as whether the From address or Reply-To address should be displayed. A configuration applies to a specific ServiceNow table, which enables you to define email client behavior for a specific context, purpose, or application. For example, if you have email client users who send email about Customer Service case records, you can create a configuration that applies email client controls specific to customer service. You can also select the email client recipient qualifiers for controlling the auto-complete recipient results from a selected table, such as the Customer Contact table. An email client configuration consists of the following components: Email client recipient qualifiers : Recipient qualifiers control the email recipients returned in the auto-complete results for the To, Cc, and Bcc fields of the email client. You can provide additional qualifiers displayed in the auto-complete results to differentiate recipients that have the same names and narrow the results. Note: Use the To is Optional field in the Email Client Configuration form to make the To: field optional to send an email. Email client From addresses : This control enables the display of the From and Reply-To addresses. Use the Email Client Template to create a set of allowable From addresses that can be used when a user sends an email with the email client. You can provide a specific From address to be used in the email client, or you can choose to hide it entirely. Email client attachment handling : By default, attachments that are sent from the email client are attached to the target record. Instead, you can select to attach files to the Email \[sys_email\] record, or you can set conditions that define which email client attachments are added to the target record. To see the status of all email attachments, go to the Email Attachments \[sys_email_attachment\] table. You can also use an [Email Client Template](https://servicenow-prod.fluidtopics.net/b2bKdiV~166sdBjKlo2MFw#t_CreateAnEmailClientTemplate "Create a different template for each table that uses the email client to pre-populate data for recipients and email content.") to define the content of an email client message and set other message characteristics, such as an email sender (From address) configuration. ## Email client configuration process {#email-client-configuration__section_hmv_jgj_xfb} Users with the admin role define and edit email client configurations. Users with the email_client_admin role can edit configuration information in selected tables. 1. Build the various email client controls that can be used to create an email client configuration. : * [Define email client recipient qualifiers](https://servicenow-prod.fluidtopics.net/phAdK~PGW3gpEcV8XnFDZA "Create a configuration that controls the auto-complete list of recipients displayed in the email client.") * [Define email client from addresses](https://servicenow-prod.fluidtopics.net/GF2i6ItVNePdXd_9VR8xcg "Set an allowable email address that is displayed in the From address of a message sent from the email client.") {#email-client-configuration__ul_qn1_bmj_zfb} 2. [Create the email client configuration.](https://servicenow-prod.fluidtopics.net/~wEB47RJrNn1b98UYz1QhA "Define a configuration that controls the display and behavior of the email client that is based on a selected ServiceNow table.") : Define an email client configuration that determines how your email client behaves when users create an email message. * **[Define email client recipient qualifiers](https://servicenow-prod.fluidtopics.net/phAdK~PGW3gpEcV8XnFDZA)** Create a configuration that controls the auto-complete list of recipients displayed in the email client. * **[Define email client from addresses](https://servicenow-prod.fluidtopics.net/GF2i6ItVNePdXd_9VR8xcg)** Set an allowable email address that is displayed in the From address of a message sent from the email client. * **[Create an email client configuration](https://servicenow-prod.fluidtopics.net/~wEB47RJrNn1b98UYz1QhA)** Define a configuration that controls the display and behavior of the email client that is based on a selected ServiceNow table.