---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create email intents

# Create email intents {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and define an email intent for analyzing and identifying the primary purpose for an inbound email. Understanding the email's intent helps guide the tone, context, and call-to-action for effective responses.

## Before you begin

Role required: sn_notif_agents.notification_ai_admin

## About this task

Follow the [General guidelines for creating and mapping an intent](https://servicenow-prod.fluidtopics.net/eTG0QSzB16zFVLF4zvzUWg "By following some general guidelines for creating email intents and mapping actions to intents, you can create clear and effective instructions that help maximize the efficiency and effectiveness.")

## Procedure

1. Navigate to AllSystem NotificationEmailEmail Intents.
2. Select New.
3. On the form, fill in the fields.  
   {#create-email-intent__table_ofm_gqv_3hc__entry__2}

   |   |   |
   |-|-|
   | Name | Name of the intent. |
   | Description | Brief description of the intent along with the goal of the intent. |
   | Active | Option that indicates that the configuration is active. The configuration is active by default. |
   | Conditions | The conditions on the inbound record that will be evaluated to fetch the list of intents available for an inbound email. |
   [Table 1. Notification Intent form]

   {#create-email-intent__table_ofm_gqv_3hc}  
   Note:  
   The default action is executed if an email's intent cannot be matched to any specific custom intent, ensuring no request goes unaddressed.
4. Select Submit.

## What to do next

[Create and associate actions for intent](https://servicenow-prod.fluidtopics.net/UlCjkMW4dqKxDImamoE6ew "Create and map actions to an intent for executing appropriate actions once the intent match happens.")

*[\>]: and then