---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Create email account

# Create an email account for Microsoft Graph (send) {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an email account for sending emails from Microsoft Exchange Online using Microsoft Graph Endpoints.

## Before you begin

Role required: admin

## About this task

Antispam and malware scanning are managed by Microsoft Graph account and not ServiceNow

## Procedure

1. Navigate to AllSystem MailboxesAdministrationEmail Accounts.
2. Select New.
3. On the form, fill in the fields.  
   {#create-email-account-msgraph-send__table_tpm_kwl_x4__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email account. |
   | Type | Microsoft Graph (Send) |
   | Authentication | OAUTH 2.0 - Type of authentication used for the email account to connect to the email server. |
   | Email user label | Name of the sender. |
   | OAuth Profile | OAuth profile configured during application registry. |
   | Active | Option to activate the email account. |
   | Enable debug output | Option to create node logs for the raw data that is exchanged with the email server. You can enable this field temporarily to diagnose issues related to receiving or sending email. |
   [Table 1. Email Accounts form]

   {#create-email-account-msgraph-send__table_tpm_kwl_x4}
4. Select Submit.
5. Select the test connection link at the bottom to test the account.
{#create-email-account-msgraph-send__steps_ikm_yk5_33c}

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