---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Contact a seller

# Contact a seller {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Contact the provider of an app through the ServiceNow Store to ask questions about the app and its procurement.

## Before you begin

Role required: None

If an app is provided by a partner of ServiceNow, you can contact the provider through the ServiceNow Store with or without logging in.

If you have questions about an app offered by ServiceNow, contact your account executive or a ServiceNow sales representative.  
Note:  
If your organization uses a federal or regulated instance of the ServiceNow Store, the Contact Seller button is unavailable. Instead, navigate to the Contacts section of the listing details using the side menu or select View seller profile, then use the contact information provided to contact the seller directly. For more information about getting applications in regulated environments, see [Using the ServiceNow Store in a regulated environment](https://servicenow-prod.fluidtopics.net/TiCZcKyr3h3Fe~6X4FHd9g "Certain regulated environments require an isolated instance of the ServiceNow Store to meet data security requirements. If your instance is in a regulated environment, you might need to get apps and products from a federal or regional version of the ServiceNow Store.").

## Procedure

1. From the summary section of the app listing details, select Contact Seller.
2. On the contact form, fill in the fields, which depend on whether you're logged in with your Now Support credentials.

   | Logged in status | Fields displayed |
   | Logged in | Provide the reason for contacting the seller and your message. |
   | Not logged in | On the guest contact form, fill in the fields. For a description of the field values, see [Guest contact form fields](https://servicenow-prod.fluidtopics.net/5703F_CY_CUkeo3mxLcycg "A description of the fields on the Guest contact form in the ServiceNow Store."). |
   |-|-|

   {#contact-seller__choicetable_z3s_bpn_bdc}
3. Select Send to submit the form.
{#contact-seller__steps_jw1_41w_zcc}

## Result

If you contact the seller about a purchase, you might receive an email notification from the ServiceNow Store informing you that the seller has agreed to a custom order. In this case, you can procure the app from the ServiceNow Store according to the terms described in the email.

Otherwise, the seller responds to you directly using the contact information that's provided in the contact form or that's associated with your Now Support account.