---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure

# Configure email administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Setup basic and advanced email, configure email properties, activate email filter and services and grandt non admin user access to email APIs.

|-|-|-|
| [Basic SetupBasic email setup](https://servicenow-prod.fluidtopics.net/hZpnBtWNr043D1jj60Lv1g "All production instances can send and receive email using ServiceNow - provided resources. The instance has an email address of instance@service-now.com.") | [Advanced SetupAdvanced email setup](https://servicenow-prod.fluidtopics.net/iXgd0ZLsKbAVp4D7PyJ9Hg "With an advanced email setup, you can use your own SMTP server, POP3 server, or both.") | [Email PropertiesConfigure settings for inbound and outbound email](https://servicenow-prod.fluidtopics.net/h67zGerM1rWP3waPvJFpZw "The Email Properties page is where you can configure settings for inbound and outbound email.") |
| [ActivateActivate email filters and services](https://servicenow-prod.fluidtopics.net/U5dhwFpbEI5sHx9d5evCCQ "Activate email filter and email service.") | [AccessGrant non-admin users access to the Email API](https://servicenow-prod.fluidtopics.net/1tAygkHYNPA~6Ufkq0iptw "To grant non-admin users access to the Email API, administrators must create an access control and assign a special role.") |   |
[ ]

{#configuring-email-admin__table_emh_h1r_bzb}