---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure templates for personal corporate mailboxes

# Configure templates for personal corporate mailboxes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure personal corporate mailboxes
in the
ServiceNow
platform to enable users
and agents
to
send and
receive emails.

## Before you begin

The email account should be created and connected. For more information, see [Create an email account](https://servicenow-prod.fluidtopics.net/YRcRFOSUJxRtgvq5356UnQ "You can create email accounts in addition to the accounts provisioned for you.").

The User Mailbox Integration (com.glide.email.user_mailbox.integration) plugin must be installed.

Role required: admin

## Procedure

1. Create an email client template.  
   To configure an email client template, see [Create an email client template](https://servicenow-prod.fluidtopics.net/b2bKdiV~166sdBjKlo2MFw#t_CreateAnEmailClientTemplate "Create a different template for each table that uses the email client to pre-populate data for recipients and email content.").
   1. On the Sender Configuration tab, for the From Generation Type select User Email Addresses.
   2. To include shared email address, select the Include Shared Email Address check box.
   3. Select Submit.
   {#configure-personal-corporate-mailbox__substeps_qnm_2wy_m3c}
2. [Apply an email client template](https://servicenow-prod.fluidtopics.net/b2bKdiV~166sdBjKlo2MFw#apply-email-client-template "After you create an email client template, you can apply it to an email.").
3. Navigate to AllUser MailboxesAdministrationServer Configuration.
4. Select New.
5. On the form, fill in the fields.  
   {#configure-personal-corporate-mailbox__table_pkj_z3t_m3c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email account. |
   | Server | Remote server to which this account connects. |
   | Type | Type of mail server. Select SMTP. Note: The system can use only one active SMTP account at a time. |
   | Port | Connection TCP port. |
   | Connection Security | Type of secure connection. Choose a setting: None :   No secure protocol is used. STARTTLS :   Upgrades an insecure connection to a secure connection using the SSL/TLS encryption protocol, if your email server supports TLS. SSL/TLS : Connect to an SSL/TLS encrypted port to secure the connection. Email is encrypted between the ServiceNow instance and your mail server. Warning: Selecting a less secure protocol like STARTTLS or None may expose your data. To better ensure the security of data in your email server, select SSL/TLS. |
   [Table 1. User Email Account Server form]

   {#configure-personal-corporate-mailbox__table_pkj_z3t_m3c}
6. Select Submit.
7. Navigate to AllUser MailboxesAdministrationTemplate Configuration.
8. Select New.
9. On the form, fill in the fields.  
   {#configure-personal-corporate-mailbox__table_yh3_44t_m3c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the email account. |
   | Authentication Type | Type of authentication used for the email account to connect to the email server. You can select one of the following: * --- None -- * Password * OAUTH * OAUTH 2.0 {#configure-personal-corporate-mailbox__ul_gpv_w4t_m3c}The Email: OAUTH support for IMAP, Microsoft Graph (Receiving), and SMTP (com.glide.email.oauth) plugin must be active for the OAuth options to be visible. |
   | Mail Server | Remote server to which this account connects. |
   | OAuth profile | OAuth application registry record for this account. This field appears if you select OAuth 2.0 as the authentication type. |
   | Domain | Enter a domain name to identify your email service (for example gmail.com). |
   [Table 2. User Email Account Template]

   {#configure-personal-corporate-mailbox__table_yh3_44t_m3c}
10. Select Submit.
{#configure-personal-corporate-mailbox__steps_gzv_vvn_45b}

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