---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Configure

# Configure inbound email actions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.
* **[Enable automatic user creation](https://servicenow-prod.fluidtopics.net/wQuEbPxcBoqBxMtHJJ90Vw)**   
  An administrator can set an email property to automatically create users from incoming email. The administrator provides a list of trusted domains to prevent untrusted users from being automatically created.
* **[Setting field values from the email body](https://servicenow-prod.fluidtopics.net/T5AqVhGkjBh5Y5X63pBcVw)**   
  Values in an inbound email can set field values in a task record.
* **[Specifying the inbound email processing order](https://servicenow-prod.fluidtopics.net/01XdgRDLNg~xImzP7dvLbw#r_OrderedEmailProcessingPlugin)**   
  You can configure a processing order for inbound email actions and use the order to manage multiple filters in inbound email actions.