---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Territories assigned

# Territories assigned {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Territories are assigned to locations, and are not assigned directly to
users.

A user's territory, and so the user's E.164-compliant phone functionality, is based on the
user's location. For example, if a user has a location of SHS quadra 5, Bloco E., Brasilia defined in the User \[sys_user\] table, the parent record for Brazil in the
location table defines the phone territory. The phone territory may be assigned at any level of
the [Map pages](https://www.servicenow.com/docs/access?context=c_MapPages&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
hierarchy, which is searched going up to the next parent until the territory is found or no
parents remain.