---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Line breaks

# Line breaks in email notifications and rich HTML {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Rich HTML provides additional control over line breaks in your email notifications and
templates.

To provide control over line breaks, a Newlines to HTML check box is
available in the Email Script form.

Selecting the Newlines to HTML check box indicates that the method for
handling line breaks in earlier versions carries forward for email notifications and templates.
When an email notification or template is converted to rich HTML, the Newlines to HTML check box is automatically selected.

For new mail scripts, add correct HTML line breaks to template.print() statements.

If an email notification or template is not converted to rich HTML, newlines are automatically
wrapped with \<div\> tags, the same as previous versions. The old mail scripts still work.
However, the administrator does not enjoy the benefits of working in the rich HTML format, and
does not have as much control over exact HTML formatting.

## HTML line breaks in new scripts

When writing new scripts, insert explicit HTML line breaks and clear the Newlines to HTML check box so that no HTML tags are injected when email notifications are
generated. For existing notifications and templates, replace template.print("\\n") JavaScript
function calls with template.print("\<br /\>"). This replacement gives you better control over
the HTML formatting of your email notifications.