---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Generate multi-content synthesized responses

# Generate multi-content synthesized responses {#ariaid-title1}

Release version: Australia  
Updated July 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Multi-content source synthesis lets AI Search gather and combine information from any indexed source in your system to provide comprehensive AI-generated responses to your questions.
By default, ServiceNow Otto for AI Search Genius Results and Virtual Assistant pull answers from four source types:

* External Content integrations
* Knowledge Base articles
* Service Catalog items
* Skills

Multi-content source synthesis expands this capability to include any indexed source in your ServiceNow instance, such as:

* Custom tables
* Documents module
* Incidents
* Microsites
* News content

When your administrator activates multi-content source synthesis, Genius Results and Virtual Assistant pull answers from all these sources, giving you faster, more complete responses in a single result.

Administrators can activate and configure multi-source content synthesized sources. See [Configure multi-content synthesized sources](https://servicenow-prod.fluidtopics.net/JXZ5KkOjulNCGFZR4MiE_A "Configure indexed sources so that AI Search includes content from multiple sources when generating responses. When you configure a source for synthesis, the large language model draws from that source alongside others to produce more complete, contextually relevant answers.") for more information.