---
sourceDocument: Australia ServiceNow AI Platform Administration
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-administration

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Activate Notifications Email Agents plugin

# Activate Notifications Email Agents plugin {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can activate the Notifications Email Agents plugin (sn_notif_agents) for Notifications if you have the admin role. {#activate-notifications-email-agents-plugin__activate-notifications-email-agents-plugin-info}

## Before you begin

Now Assist for Notifications requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain
plugins are activated automatically. If a paid plugin isn't activated automatically, you can
manually activate it from the All Applications list in your instance.  
Note:  
Before purchasing a subscription, you can evaluate the feature on a non-production
instance without charge by requesting it from the Now Support
Service Catalog.

Role required: sn_notif_agents.notification_ai_admin

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-notifications-email-agents-plugin__find-plugins-cmd}
2. Find the Notifications Email Agents plugin (sn_notif_agents) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-notifications-email-agents-plugin__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://servicenow-prod.fluidtopics.net/6fmn80M1kcy1ptnIcGReFw "Activating a plugin installs an application on your instance. Each application consists of components such as tables, user roles, and scheduled jobs. To view all components that are installed with an application, see the Application Files table.").
{#activate-notifications-email-agents-plugin__steps_v5q_mpv_3hc}

## What to do next

Enable intent to action from [Inbound email actions](https://servicenow-prod.fluidtopics.net/FpFJObl17yidkUHRGAnpnw "Enable and configure intent to action workflow to invoke the agentic workflow from inbound actions.") or [Inbound email triggers in Workflow Studio](https://servicenow-prod.fluidtopics.net/MxHjJf9YVPSg0dDXB3k2uw "Enable and configure intent to action workflow to invoke this agentic workflow from triggers.").

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