---
sourceDocument: OOB-Other Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/other-release-notes

 Release :

    - other

ft:locale :

    - en-US

ft:publication_title :

    - OOB-Other Release Notes

ft:clusterId :

    - rnob

bundleId :

    - rnob


---

# Machine Learning Engine for on-prem v20.0 release notes

# Machine Learning Engine for on-prem v20.0 release notes {#ariaid-title1}

Release version: Other  
Updated March 11, 2021  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Machine Learning Engine for on-prem v20.0 includes minor bug fixes and
improvements.

## Compatibility {#oob-rn-machine-learning-engine-20__section_fpv_nj5_r4b}

Machine Learning Engine v20.0 is compatible with the Rome release.

## Installation {#oob-rn-machine-learning-engine-20__section_gpv_nj5_r4b}

You can access this update along with the download and installation instructions via
the [Machine Learning Engine Installation and
Configuration for Self-Hosted Customers Knowledge Base](https://hi.service-now.com/kb_view.do?sysparm_article=KB0782052) (KB0782052).

For technical assistance and information, please visit ServiceNow Support: <https://support.servicenow.com/support/>

## Release notes {#oob-rn-machine-learning-engine-20__section_dfq_4j5_r4b}

{#oob-rn-machine-learning-engine-20__table_ohr_j5s_l4b__entry__3}

| Problem category | Number | Short description |
|-|-|-|
| NLU Service | PRB1495427 | The Intent Discovery report analysis does not complete and it is stuck on the state of "Classifying" |
| NLU Service | PRB1479517 | Inconsistent inference results with the MxN vocabulary |
| NLU Service | PRB1498024 | NLU scores lower for intents containing the exact match to the utterance |
| NLU Service | PRB1496043 | Prediction results are not populated if the sources level is confirmed as software/hardware |
| NLU Service | PRB1491436 | The exact same utterance returns different results on the same NLU Model published |
| NLU Service | PRB1499630 | Exact match fails for utterance MCI Fault on Lloyds dataset |
| Predictive Intelligence - Server | PRB1488756 | Clustering updates on the trainer causes OOM errors and server instability issues |
| Predictive Intelligence - Server | PRB1458110 | Regression Framework Solution gives an error "NaN for the Symmetric Mean Absolute Percentage Error (SMAPE)" |
| Predictive Intelligence - Server | PRB1487079 | Classification training fails with an error "Data has less than 2 output classes" even though there are over 20 classes |
| Predictive Intelligence - Server | PRB1482553 | Agent Zero batch prediction API returns results only for the first input |
[ ]

{#oob-rn-machine-learning-engine-20__table_ohr_j5s_l4b}