ServiceNow CPQ 2026/01/16 release notes
Summarize
Summary of ServiceNow CPQ 2026/01/16 Release Notes
The ServiceNow CPQ 2026/01/16 release introduces new AI-powered features, enhanced collaboration capabilities, and several important bug fixes to improve product configuration, rules management, and transaction handling. This build is scheduled for phased deployment across Demo, Test, and Production environments between January and March 2026.
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Key Features
- AI Capabilities:
- Smart Predict: Provides real-time, in-flow recommendations for configuration values based on historical data, enabling more efficient and accurate product configurations.
- AI Rules Search: Enhances rule discovery by using semantic search across conditions and actions, simplifying rule management.
- Transaction Manager - Share Product Favorites: Users can now share saved favorite products and configurations with others, boosting collaboration and reuse of configurations. This feature requires activation by contacting ServiceNow Support.
Bug Fixes
This release addresses multiple issues affecting dynamic picklists, variable naming conflicts, pagination in picker rules, error handling in blueprint deployment, and transaction UI responsiveness. Specific fixes include:
- Resolved dynamic picklist query errors and overlapping variable names.
- Added pagination support for picker rule rows for improved usability.
- Improved error handling during library function compilation to prevent blueprint deployment failures.
- Fixed delays and inconsistencies in Transaction Manager, including favorite clearing and data type handling.
- Corrected price synchronization issues with Salesforce integration and Shopify app cart quantity handling.
- Addressed advanced product configurator reconfiguration problems and API parameter handling.
Deployment Schedule
- Demo Environment: January 15, 2026, 8 PM CT
- Test Environment: February 12, 2026, 8 PM CT
- Production Environment: March 20, 2026, 8 PM CT
Next Steps
To enable AI features or the Share Product Favorites functionality, customers should contact their Customer Experience Representative or ServiceNow Support. For new feature requests or enhancements, use the Idea portal on Now Support. Engage with the ServiceNow CPQ user community via Now Community for collaboration and support.
ServiceNow CPQ 2026/01/16 release notes include new enhancements and bug fixes.
Schedule
| Sector | Upgrade |
|---|---|
| Demo | Thursday, January 15, 2026, 8 pm CT |
| Test | Thursday, February 12, 2026, 8 pm CT |
| Prod | Friday, March 20, 2026, 8 pm CT |
Example: an environment with URL https://[YourLogikURL].prod.logik.io receives this build Friday, March 20, 2026.
Release notes
This release version includes the following new enhancements and fixes.
AI capabilities
The following AI features are now available. Contact your Customer Experience Representative to enable AI features.
- Smart Predict: Get real-time, in-flow recommendations for configuration values based on configuration history.
- AI Rules Search: Improve rules discovery using semantic search across conditions, actions, and more.
Transaction Manager: Share Product Favorites
Users can now share their saved favorite products and configurations with other users, improving collaboration and efficiency by enabling easy sharing and reuse of product configurations. Contact Support to enable this feature on your instance.
Bug fixes
| Fix | Short description |
|---|---|
| LGK-19766 | Resolved issue with dynamic picklist query when running rules on dynamic picklists |
| LGK-20196 | Resolved issue that allowed creation of overlapping variable names on sets and product pickers |
| LGK-20237 | Added pagination support for picker rule rows |
| LGK-20270 | Improved error handling in Library Function compilation to prevent errors during blueprint deployment |
| LGK-20363 | Addressed issue in Transaction Manager with delay in a favorite clearing from the UI after removal |
| LGK-20378 | Added support for all product ID types in the Bulk Upload Transaction AI feature |
| LGK-20379 | Addressed data type inconsistency issue in Transaction Manager Get Lines API response |
| DEF0785994 | Resolved issue where a parent blueprint configures a Solution with mapping on a field within a set and set index updates |
| DEF0788634 | Fixed issue where Price Sync fails in Salesforce when the tenant setting namespace is changed in the Config Sync Service |
| DEF0788682 | Fixed issue with updating existing lines using the Bulk Update feature in Transaction AI |
| DEF0789455 | Fixed issue where context variables in ServiceNow Advanced Product Configurator were not updating during reconfiguration despite correct new values in the sourceInstance payload |
| DEF0789618 | Fixed issue where LibraryFunction related objects API ignored page and size URL parameters |
| DEF0790164 | Fixed issue where on reconfiguration, new fields added to a set had no corresponding data |
| DEF0790470 | Fixed issue in Transaction Manager where rules incorrectly ran on open of transaction |
| DEF0799038 | Fixed issue in Shopify app where a quantity greater than one was not added to the cart |
Additional resources
- Request new features or enhancements through the Idea portal on Now Support.
- Connect with other ServiceNow CPQ users at Now Community