--- sourceDocument: Australia Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # Operational Technology dependencies # Operational Technology dependencies {#ariaid-title1} Release version: Australia Updated July 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology dependencies This document outlines the essential ServiceNow applications and features required for effective management of Operational Technology (OT) devices and OT vulnerability management. It highlights the dependencies needed to gain a comprehensive view and control over OT device data, vulnerabilities, and related processes within the ServiceNow platform, specifically tailored for customers using Operational Technology Service Management (OTSM). Show full answer Show less ## OT Device Management To fully manage your OT devices, the following applications and features are necessary: * **Operational Technology Manager (snotfoundation):** Establishes foundational data and relationships critical for OT Management. * **IT Discovery for OT Networks (snotsmdiscovery):** Discovers IT-class OT devices such as switches, routers, and computers within designated ICS network levels. * **OT Enhanced Access Control (snotenhancedacl):** Enhances system security via data filters and access control rules tailored for OT environments. * **OT Manager Foundation (snotmgenai):** Utilizes generative AI to streamline OT device-related processes in the Industrial Workspace. * **OT Asset Management (com.snotam):** Manages the lifecycle of OT and Operational Equipment assets as part of Enterprise Asset Management. * **Operational Technology Change Management (snotchgmgmt):** Facilitates collaborative change management for OT devices and equipment configurations. * **Recommended Actions for OTSM (snotsmra):** Provides real-time actionable recommendations to accelerate triaging and issue resolution in OT incidents. * **ServiceNow Otto for OTSM (snotsmgenai):** Assists in summarizing OT incident details and generating resolution notes to improve communication and knowledge sharing. **Note:** OT licenses apply specifically to OTSM, not ITSM. ## OT Vulnerability Management To effectively monitor and remediate vulnerabilities in OT devices, the following applications and features are required: * **Operational Technology Vulnerability Response (snotvr):** Enables prioritization and remediation of device vulnerabilities based on production process criticality using CMDB relationships. * **Hardware Vulnerability Assessment (snotvrpro):** Assesses firmware vulnerabilities of OT devices and generates vulnerable items against impacted devices. * **Vulnerability Solution Management (snvulsolution):** Automates correlation between vulnerabilities and remediation solutions, identifying high-impact patches and controls. * **Operational Technology Manager (snotfoundation):** Provides foundational data enabling OT vulnerability management. * **OT Enhanced Access Control (snotenhancedacl):** Secures vulnerability management data through tailored access controls. * **OT Manager Foundation (snotmgenai):** Uses generative AI to streamline vulnerability-related processes in the Industrial Workspace. ## Practical Benefits for ServiceNow Customers * Comprehensive visibility and control over OT devices and their vulnerabilities within the ServiceNow platform. * Improved security posture through enhanced access controls and automated prioritization of vulnerabilities. * Streamlined operational processes supported by generative AI for faster issue resolution and change management. * Efficient collaboration and lifecycle management of OT assets and configurations. * Automated solution recommendations reducing manual research effort in vulnerability remediation. The following tables describe the application dependencies required for Operational Technology (OT) device management and OT vulnerability management. ## OT device management {#ot-dependencies__ot-device-management} For a full view of your OT device data and its management, you need the applications and features in the following table. Note: OT licenses for Operational Technology Service Management (OTSM) apply to OTSM, not ITSM. For more information, see the [OT Dependencies \[KB3146763\] article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3146763) in the Now SupportKnowledge Base. {#ot-dependencies__ot-device-management__entry__2} | Application/Feature | Description | |-|-| | Operational Technology Manager (sn_ot_foundation) | Creates the foundational data and relationships that enable your enterprise to use the Operational Technology Management solution. For more information, see [Operational Technology Manager](https://servicenow-prod.fluidtopics.net/1MVfNbKxG9cy_4aVyxPImA "The Operational Technology Manager application creates the foundational data and relationships that enable your organization to use the ServiceNow Operational Technology solution. Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform."). | | IT Discovery for OT Networks (sn_otsm_discovery) | Discovers IT class OT devices. These devices are located in designated Purdue levels within your Industrial Control System (ICS) networks. IT class items include switches, routers, and computers that exist both in data centers and in your factories. For more information, see [IT Discovery for Operational Technology (OT) Networks](https://servicenow-prod.fluidtopics.net/M4bta4oyl05YoQUlCa06nA "You can use the IT Discovery for Operational Technology (OT) Networks function to discover IT class OT devices. These devices are located in designated Purdue levels within your Industrial Control System (ICS) networks. IT class items include switches, routers, and computers that exist both in data centers and in your factories."). | | OT Enhanced Access Control (sn_ot_enhanced_acl) | Implements data filters, deny unless access control rules (ACLs), and ACL query rules to help improve system security. For more information, see [Enhanced Access Control for Operational Technology](https://servicenow-prod.fluidtopics.net/6hAq2Z266reO5ULvI4_eUw "Enhanced Access Control for Operational Technology (OT) implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security."). | | OT Manager Foundation (sn_otm_gen_ai) | Uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. For more information, see [Operational Technology (OT) Manager Foundation](https://servicenow-prod.fluidtopics.net/eUeS6NiEmoMlTukvs7h6Fw "Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data."). | | OT Asset Management (com.sn_otam) | A specialized offering within the suite of Enterprise Asset Management solutions for managing OT and Operational Equipment (OE) assets. With OT Asset Management, you can effectively manage the lifecycle of OT and OE assets. For more information, see [OT Asset Management](https://www.servicenow.com/docs/access?context=ot-asset-management&version=australia&pubname=australia-it-asset-management&ft:locale=en-US). | | Operational Technology Change Management (sn_ot_chg_mgmt) | Enables your team members to work collaboratively on changes to OT devices or industrial equipment configurations. For more information, see [Operational Technology Change Management](https://servicenow-prod.fluidtopics.net/GRdJHdEc9SdJ4BHKTIwkWA "The ServiceNow Operational Technology Change Management application enables your organization to implement changes to Operational Technology (OT) devices and production processes."). | | Recommended Actions for Operational Technology Service Management (OTSM) (sn_otsm_ra) | Enables you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including OT incidents. For more information, see [Recommended Actions for Operational Technology Service Management (OTSM)](https://servicenow-prod.fluidtopics.net/jq65jnqk3zfsYE4lyGbymQ "Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents."). | | ServiceNow Otto for Operational Technology (OT) Service Management (sn_otsm_gen_ai) | Enables teams to summarize OT incident details and generate incident resolution notes to share with other users. For more information, see [ServiceNow Otto for Operational Technology (OT) Service Management](https://servicenow-prod.fluidtopics.net/vk0xK3YRrIuZ7~CDfUSlKg "Use the ServiceNow Otto for Operational Technology (OT) Service Management application to summarize the Operational Technology (OT) incident information and generate incident resolution notes. You can enable your users to understand the context so that they can implement quicker resolutions."). | [ ] ## OT vulnerability management {#ot-dependencies__ot-vulnerability-management} For a full view of your OT vulnerability data and its tracking, you need the applications and features in the following table. {#ot-dependencies__ot-vulnerability-management__entry__2} | Application/Feature | Description | |-|-| | Operational Technology Vulnerability Response (sn_otvr) | Enables effective prioritization and remediation of OT device vulnerabilities at the site level. By using the CMDB relationships of OT devices, vulnerable devices or items can be prioritized based on the criticality of the production process they automate. For more information, see [Operational Technology Vulnerability Response](https://servicenow-prod.fluidtopics.net/WN6UeHYyezPhnfEG0tZRzQ "Operational Technology Vulnerability Response enables effective prioritization and remediation of OT device vulnerabilities at the site level. By leveraging the CMDB relationships of OT devices, vulnerable devices or items can be prioritized based on the criticality of the production process they automate."). | | Hardware Vulnerability Assessment (sn_otvr_pro) | Enables you to assess the firmware vulnerabilities of the OT devices in inventory and create vulnerable items (VIT) against the impacted OT devices. For more information, see [Operational Technology Hardware Vulnerability Assessment](https://servicenow-prod.fluidtopics.net/7hO_Uv4VPmbVSOgMtv8QqA "The Operational Technology (OT) Hardware Vulnerability Assessment (HVA) application enables you to assess the firmware vulnerabilities of the OT devices in inventory and create vulnerable items (VIT) against the impacted OT devices."). | | Vulnerability Solution Management (sn_vul_solution) | Automates the correlation of vulnerabilities in your environment with the solutions that can remediate them. It identifies the patches, configuration updates, and controls with the highest impact for your organization, eliminating the need for manual research. For more information, see [Vulnerability Solution Management](https://www.servicenow.com/docs/access?context=vuln-solution-mgmt&version=australia&pubname=australia-security-management&ft:locale=en-US). | | Operational Technology Manager (sn_ot_foundation) | Creates the foundational data and relationships that enable your enterprise to use the Operational Technology Management solution. For more information, see [Operational Technology Manager](https://servicenow-prod.fluidtopics.net/1MVfNbKxG9cy_4aVyxPImA "The Operational Technology Manager application creates the foundational data and relationships that enable your organization to use the ServiceNow Operational Technology solution. Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform."). | | OT Enhanced Access Control (sn_ot_enhanced_acl) | Implements data filters, deny unless access control rules (ACLs), and ACL query rules to help improve system security. For more information, see [Enhanced Access Control for Operational Technology](https://servicenow-prod.fluidtopics.net/6hAq2Z266reO5ULvI4_eUw "Enhanced Access Control for Operational Technology (OT) implements data filters, deny unless access control rules (ACLs), and ACL query rules to help promote system security."). | | OT Manager Foundation (sn_otm_gen_ai) | Uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. For more information, see [Operational Technology (OT) Manager Foundation](https://servicenow-prod.fluidtopics.net/eUeS6NiEmoMlTukvs7h6Fw "Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data."). | [ ]