---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Import your device spreadsheet into OT CMDB

# Import the OT device spreadsheet into OT CMDB agentic workflow {#ariaid-title1}

Release version: Australia  
Updated July 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Import OT device spreadsheet into OT CMDB agentic workflow automates the upload, validation, and import of OT device data into the OT CMDB.

## Import OT device spreadsheet into OT CMDB overview {#now-assist-otm-aiagents-import-ot-device-workflow__section_ljm_rkz_hgc}

Using the Import OT device spreadsheet into OT CMDB agentic workflow, you can import the OT device inventory spreadsheet and map the spreadsheet data to the OT staging table. After importing and creating an OT staging table record, you can
validate the staging record, remediate invalid records, and import all the validated records into the OT CMDB. For more information about how to use this agentic workflow, see [Upload, validate, and import the OT device inventory spreadsheet](https://servicenow-prod.fluidtopics.net/zDU3nCD1~RRmNFdXmcYBMw "Chat with an AI agent in the ServiceNowOtto panel to begin the process for uploading, validating, and importing your Operational Technology (OT) device data into the OT CMDB.").  
Important:  
This agentic workflow is turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

To modify the Import OT device spreadsheet into OT CMDB agentic workflow, [duplicate it](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.  
Important:  
When you modify an agentic workflow, AI agent, or a tool, update all instructions accordingly.

## Import OT device spreadsheet into OT CMDB agentic workflow {#now-assist-otm-aiagents-import-ot-device-workflow__section_end_fmz_hgc}

The workflow helps you complete the following process:

1. Import the OT device inventory spreadsheet with an OT Excel SGC Import Task record.
2. Map the spreadsheet data to the SG OT Excel Stagings table.
3. Validate the OT staging table records.
4. Remediate invalid records if needed.
5. Import all validated records into the OT CMDB.
{#now-assist-otm-aiagents-import-ot-device-workflow__ol_o4t_1lz_hgc}  
To access the agentic workflow:

1. Navigate to AllAI Agent StudioAgentic Solutions.
2. Under the Agentic workflows tab, select the Import OT device spreadsheet into OT CMDB agentic workflow.
{#now-assist-otm-aiagents-import-ot-device-workflow__ol_orw_vgb_l2c}

## AI agents used in the Import OT device spreadsheet into OT CMDB agentic workflow {#now-assist-otm-aiagents-import-ot-device-workflow__section_nxg_cnz_hgc}

The Import OT device spreadsheet into OT CMDB agentic workflow uses the OT Excel import task AI agent. After you upload the device inventory spreadsheet, the agent processes the spreadsheet, creates an OT Excel SGC Import Task record,
and maps the data to the SG OT Excel Stagings table. The agent then runs validations on the staging records, creates a remediation task for all invalid records, and imports the valid records into the OT CMDB.  
Important:  
This AI agent is turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
* **[Upload, validate, and import the OT device inventory spreadsheet](https://servicenow-prod.fluidtopics.net/zDU3nCD1~RRmNFdXmcYBMw)**   
  Chat with an AI agent in the ServiceNowOtto panel to begin the process for uploading, validating, and importing your Operational Technology (OT) device data into the OT CMDB.

*[\>]: and then