---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Use ServiceNow Otto for OT Service Management

# Using ServiceNow Otto for Operational Technology (OT) Service Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can summarize an Operational Technology (OT) incident and generate OT resolution notes by using the ServiceNow Otto for OT Service Management application.
* **[Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology (OT) Service Management](https://servicenow-prod.fluidtopics.net/I6ohy_v1o99jOVSAcTgMmg)**   
  Understand the Operational Technology (OT) incident context and respond to user questions by using the OT incident summarization skill in the ServiceNow Otto for OT Service Management application.
* **[Generate resolution notes for an Operational Technology incident](https://servicenow-prod.fluidtopics.net/y8qid5prc2qGaspi8SJJeA)**   
  Generate resolution notes for an Operational Technology (OT) incident to share incident resolution information with other users who encounter similar issues.