---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Supporting information

# Supporting information for ServiceNow Otto for Operational Technology (OT) Service Management {#ariaid-title1}

Release version: Australia  
Updated July 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the supported language models, supported interfaces, and application dependencies for ServiceNow Otto for Operational Technology (OT) Service Management.

## Supported language models for all ServiceNow Otto for OT Service Management skills and AI agents {#supporting-information-for-now-assist-otsm__section_kbx_cr5_yhc}

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in [AI Control Tower](https://www.servicenow.com/docs/access?context=ai-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) to define which options are available, then set the skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/access?context=manage-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see [Large language models on the ServiceNow AI Platform®](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Supported user interfaces {#supporting-information-for-now-assist-otsm__section_yjb_jbl_fdc}

The ServiceNow Otto for OT Service Management application includes the skills that are listed in the following table.  
Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).  
{#supporting-information-for-now-assist-otsm__table_fc3_kbl_fdc__entry__2}

| Interface | Skill |
|-|-|
| Industrial Workspace | * OT incident summarization * OT resolution notes generation {#supporting-information-for-now-assist-otsm__ul_ync_4bl_fdc} |
[Table 1. ServiceNow Otto for OT Service Management supported interfaces]

{#supporting-information-for-now-assist-otsm__table_fc3_kbl_fdc}