--- sourceDocument: Australia Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # Skill inputs and triggers # Skill inputs and triggers for ServiceNow Otto for Operational Technology (OT) Service Management {#ariaid-title1} Release version: Australia Updated July 23, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Skill Inputs and Triggers for ServiceNow Otto for Operational Technology (OT) Service Management Skill inputs and triggers in ServiceNow Otto for OT Service Management define how and when each AI-driven skill operates. Inputs specify the data fields a skill uses, while triggers initiate skill actions based on system events. These configurations ensure that generative AI skills effectively support OT incident management processes. Show full answer Show less ## OT Incident Summarization Skill This generative AI skill, enabled by default, automatically summarizes OT incidents for users with appropriate roles. Key inputs include the OT Incident table (**snotincident**) and specific fields such as short description, work notes, additional comments, priority, site, equipment model entity, OT device, and OT incident task. The skill operates during incident states including New, Work In Progress (WIP), Resolved, and Closed. Mandatory inputs depend on the incident state and include: * Issue description (New, WIP, Resolved, Closed) * Key actions taken (WIP, Resolved, Closed) * Resolution details (Resolved, Closed) * OT incident tasks (WIP, Resolved, Closed) ## OT Resolution Notes Generation Skill This generative AI skill, also enabled by default, supports the automatic creation of resolution notes for OT incidents. It uses similar inputs as the summarization skill, including the OT Incident table (**snotincident**) and fields such as short description, work notes, additional comments, priority, site, equipment model entity, and OT device. ## Practical Benefits for ServiceNow Customers * **Automation:** Automatically generate incident summaries and resolution notes, improving efficiency and consistency. * **Data-Driven:** Use precise input fields to ensure AI outputs are relevant and contextually accurate. * **Role-Based Access:** Skills are available by default to authorized users, minimizing setup effort. * **Incident Lifecycle Integration:** Skills trigger at defined incident states to support timely and accurate documentation. Skill inputs and triggers for ServiceNow Otto for Operational Technology (OT) Service Management determine how and when each skill is used. Configure inputs to identify the data a skill uses, or configure triggers to initiate skill actions. ## ServiceNow Otto for OT Service Management skill input overview {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__section_hn3_yty_fdc} Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data used for a skill, such as the table and fields used to generate an incident summary. A trigger initiates an action, such as when the system generates OT resolution notes. ## OT incident summarization skill {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__section_ijv_tr4_hzb} The OT incident summarization skill includes the inputs that identify the table and fields that are used when an OT incident summary is generated. Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). The following table lists the inputs for the OT incident summarization skill. {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_case_summary_inputs__entry__2} | Input | Description | |-|-| | Input table | OT incident \[sn_ot_incident\] | | Input fields | * Description * Short description * Work notes * Additional comments * Priority * Site * Equipment model entity * OT device * OT incident task {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_wht_y54_hzb} | | Input template states | * New * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_sw1_ghh_bcc} | [Table 1. Inputs for the OT incident summarization skill] {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_case_summary_inputs} The following table lists the descriptions for the OT incident summarization skill. {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_ayc_blh_bcc__entry__2} | Description | Mandatory for input state | |-|-| | Issue | * New * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_efw_rlh_bcc} | | Key Actions Taken | * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_umb_tlh_bcc} | | Resolution | * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_ojw_tlh_bcc} | | OT incident task | * WIP * Resolved * Closed {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_pwk_bfm_ydc} | [Table 2. Descriptions for the OT incident summarization skill] {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_ayc_blh_bcc} ## OT resolution notes generation skill {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__section_z2l_vr4_hzb} The OT resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for an OT incident. Important: This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). The following table lists the inputs for the resolution notes generation skill. {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_resolution_notes_inputs__entry__2} | Input | Description | |-|-| | Input table | OT incident \[sn_ot_incident\] | | Input fields | * Description * Short description * Work notes * Additional comments * Priority * Site * Equipment model entity * OT Device {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__ul_cmh_3v4_hzb} | [Table 3. Inputs for the OT resolution notes generation skill] {#skill-inputs-and-triggers-for-now-assist-for-operational-technology-service-management-otsm__table_resolution_notes_inputs}