---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Generate OT KB articles

# Generate OT KB articles agentic workflow {#ariaid-title1}

Release version: Australia  
Updated July 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Generate OT KB articles agentic workflow automatically generates a KB article when an Operational Technology (OT) incident is resolved, capturing resolution information for future reference.

## Generate OT KB articles overview {#agent-ot-knowledge-generator__section_zzn_gpf_32c}

With the Generate OT KB articles agentic workflow, you can automatically generate a KB article for an OT incident when the state of the incident is set to Resolved. The article contains the following information.

Site
:   Site where the incident occurred.

OT Device
:   Affected OT device at the site.

Equipment model entity
:   Affected equipment model entity at the site.

Summarization
:   The AI-generated summary, which includes the issue, key actions taken, and OT incident tasks if applicable.

Resolution notes
:   AI-generated resolution notes from the OT Resolution Notes generation skill.

KB Base
:   The Knowledge Base where the generated KB article is stored. The KB Base for the OTSM agentic workflow is the AI Agent OT Knowledge Base.

Author
:   The author that publishes the generated KB article. The author for the OT agentic workflow is the OTSM Knowledge Generator AI Agent.
The article is then automatically published and appears in the Attached Knowledge related list of the OT incident record in the Industrial Workspace. The KB Article Generation process isn't triggered if there's an article already attached to current OT incident.  
To change this agentic workflow, [duplicate it](https://www.servicenow.com/docs/access?context=clone-aia-usecase&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.  
Note:  
When you modify an agentic workflow, AI agent, or tool, verify that you update all instructions accordingly.

The minimum role needed to duplicate an agentic workflow is the sn_aia.admin role. By default, the OTSM agentic workflow is inactive. To use the base system
agentic workflow, activate the base system trigger. To customize the agentic workflow, duplicate it.

## AI agents used in the Generate OT KB articles agentic workflow {#agent-ot-knowledge-generator__section_mty_ntg_32c}

The OT knowledge generator AI agent is used to generate a KB article for a resolved OT incident.  
Important:  
This AI agent is turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).