---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Activate an agentic workflow

# Activate an agentic workflow for ServiceNow Otto for Operational Technology (OT) Service Management {#ariaid-title1}

Release version: Australia  
Updated July 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the agentic workflows for ServiceNow Otto for Operational Technology (OT) Service Management from the AI Agent Studio so that the AI agents can execute requests autonomously. The ServiceNow Otto for OT Service Management agents included with the application are activated by default.

## Before you begin

Verify that the following skills are activated for ServiceNow Otto for OT Service Management:

* OT incident summarization skill
* OT resolution notes generation skill

{#activate-agentic-workflow-now-assist-for-otsm__ul_bmh_tf2_kgc}For more information about activating the skills, see [Configure Now Assist for OTSM](https://servicenow-prod.fluidtopics.net/KQPWDiwb~FOjJpKBzB8OXA "If you have the admin role, you can configure the ServiceNow Otto for Operational Technology (OT) Service Management application so that teams can use the generative AI capabilities in the Industrial Workspace for their OT incidents.").

Role required: sn_aia.admin

## Procedure

1. Navigate to AllAI Agent StudioAgentic Solutions.
2. Under the Agentic workflows tab, select the Generate OT KB articles agentic workflow.  
   Important:  
   This agentic workflow is turned on by default. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
3. In the Define key requirements screen, review and update the information as needed then select Save and Continue.  
   Note:  
   In the Define who can access the agentic workflow section, a user must have the sn_ot_incident_write role to access the agentic workflow.
4. In the Add a preferred trigger screen, confirm the OT incident upon being resolved trigger is set to Active by selecting the trigger to open the Edit trigger window and turning on the Active toggle.
5. In the Select a UI display screen next to the ServiceNow Otto panel option, select the Display toggle to display the conversation with the agent in the ServiceNow Otto panel.
6. Select Save and test.  
   The agent can now execute the request for the agentic workflow.

*[\>]: and then