---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile critical alerts

# Mobile critical alerts {#ariaid-title1}

* Release version: Australia
* 
* Updated July 23, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send your users critical alerts, even if they set their mobile device to Do Not Disturb or Silent mode. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to
inform the user of an essential update, or to publicize a major incident that requires a speedy response.  
For users to receive critical alerts, the feature must be enabled on the user's mobile device. If the feature is not enabled, the critical alert is delivered as a regular push notification, however it is labeled as critical in the notifications area.

* For more information on enabling critical alerts, see [Enable critical alerts to override do not disturb setting](https://servicenow-prod.fluidtopics.net/~8cVNZ5BndnAkYpB5Ibv0w "Enable the Override do not disturb setting to receive critical push notifications. Managers and admins can reach out to their on-call members even when their phones are set to Do Not Disturb mode.").
* For the user-related topic, see [Enabling critical alerts](https://servicenow-prod.fluidtopics.net/EVThYc1tRWpihRLCd5P_fg "Receive critical alerts, even if you have configured your mobile device to a Do Not Disturb or Silent mode setting. Critical alerts are a more acute form of push notifications, where your mobile device is set up to receive visual and audio alerts usually when an issue needs immediate attention.").
{#critical-alerts1__ul_u5f_2vp_1kc}
* **[Enable critical alerts to override do not disturb setting](https://servicenow-prod.fluidtopics.net/~8cVNZ5BndnAkYpB5Ibv0w)**   
  Enable the Override do not disturb setting to receive critical push notifications. Managers and admins can reach out to their on-call members even when their phones are set to Do Not Disturb mode.
* **[Create mobile critical alerts](https://servicenow-prod.fluidtopics.net/9WsBhZaLNh7IvbaKGVvE7A)**   
  Create a critical alert from an existing push notification.
* **[Critical alerts from push notifications using JSON code](https://servicenow-prod.fluidtopics.net/TY_KSq24xMJ~fGfOsQupJg)**   
  You can make a push notification into a critical alert with the addition of some JSON code. Different JSON code is used for iOS and Android operating systems and for the ITSM business unit.