---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Support for iOS v22.1.0

# Now Support
for iOS v22.1.0 {#ariaid-title1}

Release version: Mobile  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The iOS v22.1.0 release provides fixes for the application.

## Download the latest mobile app version {#nowsupport-ios-v22-1-0__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#nowsupport-ios-v22-1-0__xnx_lzn_1tb}

{#nowsupport-ios-v22-1-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| iOS Mobile PRB2054052 | Barcode scanning with Bluetooth scanner is broken |  When using a Bluetooth barcode scanner in external scanner mode, only part of the barcode is captured. | 1. Navigate to the 'My Work' tab. 2. Select the Scan asset quick action function. 3. Enable Use camera to scan. 4. Scan the barcode. {#nowsupport-ios-v22-1-0__ol_iw1_d2m_hkc} Notice that barcode scanning doesn't work. |
| iOS Mobile PRB2062382 | Mandatory File Attachment Field Validation on Mobile Agent App fails | After deleting the mandatory attachment, the Submit button remains enabled, allowing the user to submit the form even though the required attachment field is empty. | 1. Log in to the Mobile Agent app. 2. Open a WOT task that contains a mandatory attachment field. If one does not exist, create a mandatory attachment field. 3. Fill in the form without uploading the mandatory attachment. Observe that the Submit button remains disabled. 4. Upload the mandatory attachment. The Submit button becomes enabled. 5. Before submitting the form, delete the uploaded mandatory attachment. Expected behavior: When a mandatory attachment is removed, the Submit button should be disabled immediately, preventing the user from submitting the form until all required attachment fields are populated. Actual behavior: After deleting the mandatory attachment, the Submit button remains enabled, allowing the user to submit the form even though the required attachment field is empty. |
| iOS Mobile PRB2061018 | MSAL login loop issue with single tenant setup | The app-owned MSAL instance requests tokens against the multi-tenant authority. | 1. Register a branded build against an Entra app registration configured as single-tenant ('Accounts in this organizational directory only'). 2. Install the branded 22.0.0 build and launch it for the first time. 3. Select Sign in. Microsoft Authenticator opens and shows the account list. 4. Select the account. Expected behavior: Control returns to the app, MSAL acquires the token, the account is enrolled with Intune, and the user proceeds into the app. Actual behavior: Control returns to the app, but the Intune sign-in is immediately re-triggered and Authenticator reopens with the account list. The loop repeats on every selection; the user can never complete enrollment. |
| iOS Mobile PRB2056008 | 'No data available' after first relaunch | After relaunching the app, an empty screen displays with a message reading 'No data available'. | 1. Log in to Now Mobile app. 2. Close the app without selecting Log out. 3. Relaunch the app. Expected behavior: The home screen displays. Actual behavior: Empty screen with 'No data available'. |
| iOS Mobile PRB1940360 | The on-tap function on the list screen navigates the user to the top of the list |   |   |
| iOS Mobile PRB2056032 | NASS citation links don't work in the Now Intune app | While using Chat in the Now Requester Intune app, the user prompts to 'Create an incident' which then displays URL links. On selecting the links, nothing happens. |   |
[ ]

{#nowsupport-ios-v22-1-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.