--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile - Intune for iOS v21.5.0 # Now Mobile - Intune for iOS v21.5.0 {#ariaid-title1} Release version: Mobile Updated July 9, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile - Intune for iOS v21.5.0 The Now Mobile - Intune for iOS v21.5.0 release, updated on July 9, 2026, delivers important fixes to improve app stability and user experience. ServiceNow customers using the Mobile Agent app on iOS can download the latest version from the Apple App Store. The release also supports demo accounts for trial use immediately after download. Show full answer Show less ## Key Fixes and Improvements * **Smart Assessment Submission:** Resolved an issue where users encountered an "unanswered question" error upon submitting smart assessments despite answering all questions. Additionally, attachment uploads now succeed on the first attempt without requiring re-upload. * **Image Attachment Color Accuracy:** Fixed a color shift problem caused by images captured in the Display P3 wide-gamut color space being misinterpreted in non-color-managed viewers. Now, images maintain correct color rendering across all viewers. * **Mobile Questionnaires Display:** Addressed a UI issue where the 'Details' text under questionnaire questions was cut off during completion. The full text now displays properly while filling out questionnaires. * **Additional Updates:** Includes minor bug fixes and performance improvements to enhance overall app reliability. ## Benefits for ServiceNow Customers With this update, customers can expect smoother smart assessment workflows without submission errors, accurate color rendering in image attachments across various viewers, and improved questionnaire usability on mobile devices. These fixes help ensure that mobile field agents have a more reliable and user-friendly experience when interacting with ServiceNow through the Now Mobile app. The iOS v21.5.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-intune-ios-v21-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-intune-ios-v21-5-0__xnx_lzn_1tb} {#nowmobile-intune-ios-v21-5-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB2033864 | Smart assessment attachment upload fails on first attempt and an unanswered question error appears on Submit in the Now Mobile app | Two issues occur when completing smart assessments on NOW Mobile: Unanswered question error on submit even after all questions are answered - no indication of which question is missing. Attachment upload fails on first attempt, requiring re-upload before submission succeeds. | | | iOS Mobile PRB2034884 | Captured image attachments saved in Display P3 color space cause color shift in non-color-managed viewers | Images captured via the iOS app's camera/scan flow are uploaded in the Display P3 wide-gamut color space instead of standard sRGB. The pixel data is intact and renders correctly in color-managed viewers (web browser, sys_attachment preview), but applications that are not color-managed misinterpret the embedded P3 ICC profile as sRGB, producing a visible color shift (oversaturation / reddish-teal cast). | 1. On a wide-gamut iPhone, open the NOW Mobile Agent app (or any flow using the attachment upload / scan documents path). 2. Capture or scan a document/photo with the camera. 3. Select a document type and complete the upload to the instance. 4. Download the uploaded attachment from the sys_attachment table and inspect its color profile (for example, 'sips -g profile \' on macOS). Notice that the image is saved in Display P3 (wide gamut) when it should be displayed in sRGB. 5. Open the uploaded image in a non-color-managed viewer. Expected behavior: The colors match what was captured. Actual behavior: The colors are shifted/oversaturated. | | iOS Mobile PRB2020083 | Mobile Questionnaires Details Text under the Question is cut off | When filling in a questionnaire on Mobile Agent app, the 'Details' text under the question is cut off. However, after the completed questionnaire is completed, the 'Details' text shows the full text. | 1. Create a survey question with the below options: * Type: String * String option: Single line wide. * Details: หากข้อใดไม่มีข้อมูล สามารถใส่ - ได้. 2. Log in to the Mobile Agent App. 3. Navigate to My Work. 4. Search any WOT. 5. Select Take questionnaire to observe the issue. Notice that the details text is cut off. | [ ] {#nowmobile-intune-ios-v21-5-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements.